Inbound action

[TalitaA]

Hi community 

Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty 

im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound action as well the emails received 

[Brian Lancaster]

Instead of using field action try just doing that in code.

current.short_description = email.subject;
current.description = email.body_text;
current.u_ppsm_incident = true; //I'm not sure if this is correct because as fare as I know this is not a OOB field.
current.insert();

[TalitaA]

Hi Brian,

I didn't work. I think there might be some OOB configuration that is stopping the incident creation 

[Brian Lancaster]

Does the email address that the email is coming from exist as a user account? Out of the box it will normally not create an incident if it cannot find an account for the incoming email address.

[tiagomacul]

• A Guide to Inbound Actions: Automated Incident Creation
• Quick Guide on Email integration Or Inbound email Action
• Inbound email action examples,
• Inbound email actions.
• KB0538137 Troubleshooting inbound email action issues
•