Inbound Email action in dev environment

[satya30]

Hi,

There is  a requirement for me to create an Inbound email action. So, for this I created the email account in production and authorized it. The connection was successfully established.

Now I exported this email account from Production to dev environment, but when trying to authorize it is giving me a 404 error.

I am not knowing how to establish the connection in lower environments and make it work it lower environments as well. 

Please help me what I can do here.

[AshishKM]

Hi @satya30 , 

Please check the both the account details [POP3 and SMTP ], they are connected with correct user name/password.

How are you testing this inbound action, do you have any non-prod mailbox confirured or directlying sending email to <devInstanceName>@service-now.com email.

-Thanks,

AshishKM

[satya30]

I created a mailbox account using IMAP authentication. The same Microsoft  email account that I created in prod, I imported to dev and trying to authorize it.

[Robert H]

Hello @satya30 ,

Please delete the imported Email Account in the Development instance and just create it manually, the way you did in Production.

Each instance needs to have its own Email Account record, created on that instance. There won't be any duplicates when cloning from Production because the Email Account table is excluded from cloning.

Regards,

Robert

[satya30]

I will create a email account in dev environment, now for testing purpose if I sent the an email to the newly created email account, will it trigger in both production and dev environment?? If yes I created a flow to create a case once the email is received for that email account, then it will create case in production as well right?