Inbound mail flow not triggering

[chandrashobana]

Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record.

Earlier it was working with subject as only condition but after adding the User ID , it stopped working. Now it is not even triggering with simple condition.

Checked the logs, but its triggering the inbound actions configured in the system and skipping those. Log not even the flow name in the Email log.

Email Plugin is activated .

URGENT..

[Maik Skoddow]

Basically that property is always of value "true" and in your case you can read the only impact on page: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/concept/c_...

"Inbound email flows take priority over inbound email actions. If you create flows with inbound email triggers, emails are first processed by the inbound email triggers before they are processed by inbound email actions."

Kind regards
Maik

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[chandrashobana]

Thanks . However i would like to know why this property is not available in paris personal instance and what is the puropose of this.

[Maik Skoddow]

Hi

I searched the Support Knowledge Base and found that article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823731&sysparm_rank=21&syspa...

It seems that this property has an opposite impact. That means that you basically don't need that property and if it is missing system suppose it is set to "true". Only if you want to disable processing of emails via Flow Trigger than you have to set it to "false" explicitly.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[chandrashobana]

Thank You for the explanation and sharing the article . it works.

[chandrashobana]

@Maik Skoddow Why the target record is not getting updated in the email log when the inbound actions triggers from flow designer. both in personal/client instance. Record is getting created though.