Incident - Change Request (rfc) field

[rsanon]

The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident.

Does anyone know of any other dependency, that would advise against this?

[manikorada]

Rachelle,

If you change the dictionary type of a field, the data which is in that field for old records will be lost.

Alos, instead of changing the 'rfc' field. You can create a new field 'incident' reference to incident table on change request table so that now you can add Change   Request -> Incident as a related list on Incident table and now you can manage everything from related lists.

[Pradeep Sharma]

Hi Rachelle,

Just to add please refer section 2 for more info on this.

http://wiki.servicenow.com/index.php?title=System_Dictionary#Modifying_Dictionary_Entries

[Mike Allen]

Why don't you hide the RFC field, expose the Change -> incident related list and drive your process down to that for relating changes to incidents?

[rsanon]

We are using the UI Action to create a Change Request. Which works fine, but instead of having one change record associated to an incident. We would like to capture having multiple changes to an incident.

How would you advise, to drive the process from the related list option?