Copy Attachment UI Action

[matthew_smith]

HI,

I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?

I am a complete novice at this and have completely hashed this together!!

Any help is most appreciated!

Matt

var fac = new GlideRecord("incident");

GlideSysAttachment.copy('facilities_request', current.sys.id, 'incident', current.sys_id);

fac.short_description = "Created from Facitlities Record " + current.number + ": " + current.short_description;

fac.caller_id = current.opened_for;

var sysID = fac.insert();

current.u_reference = sysID;

var mySysID = current.update();

gs.addInfoMessage("Incident " + fac.number + " created for this Facilities Record");

action.setRedirectURL(facilities_request);

action.setReturnURL(current);

[Gurpreet07]

Hi Matt,

Please find the code below

var fac = new GlideRecord("incident");

GlideSysAttachment.copy('facilities_request', current.sys.id, 'incident', fac.sys_id);

fac.short_description = "Created from Facitlities Record " + current.number + ": " + current.short_description;

fac.caller_id = current.opened_for;

var sysID = fac.insert();

current.u_reference = sysID;

var mySysID = current.update();

gs.addInfoMessage("Incident " + fac.number + " created for this Facilities Record");

action.setRedirectURL(facilities_request);

action.setReturnURL(current);

[Shahed Shah1]

Just looking at the following line:

GlideSysAttachment.copy('facilities_request', current.sys.id, 'incident', current.sys_id);

Shouldn't the last parameter be fac.sys_id?

[Pradeep Sharma]

Hi Matt Smith

There were few errors in your code. I've modified it. Please copy the below code as is and let me know the outcome.

var fac = new GlideRecord("incident");

fac.short_description = "Created from Facitlities Record " + current.number + ": " + current.short_description;

fac.caller_id = current.opened_for;

var sysID = fac.insert();

GlideSysAttachment.copy('facilities_request', current.sys_id, 'incident', sysID);

current.u_reference = sysID;

var mySysID = current.update();





gs.addInfoMessage("Incident " + fac.number + " created for this Facilities Record");

action.setRedirectURL(facilities_request);

action.setReturnURL(current);

[matthew_smith]

Thank you all for your help,

, but it still doesn't appear to work? the log shows that it ran OK, but I still cant see the attachment in the incident?

Thank you again for your help

<xml>

<sysevent>

<claimed_by>app80026.lhr1.service-now.com:omegauwdev003</claimed_by>

<descriptive_name/>

<instance>a5f443366f3f75001e9e90354b3ee445</instance>

<name>attachment.uploaded</name>

<parm1>facilities_request</parm1>

<parm2>3ad483366f3f75001e9e90354b3ee4ec</parm2>

<process_on>2015-05-07 10:37:22</process_on>

<processed>2015-05-07 10:37:31</processed>

<processing_duration>30</processing_duration>

<queue/>

<state>processed</state>

<sys_created_by>Matthew.Smith</sys_created_by>

<sys_created_on>2015-05-07 10:37:22</sys_created_on>

<sys_id>e9f443366f3f75001e9e90354b3ee44b</sys_id>

<sys_mod_count>1</sys_mod_count>

<sys_updated_by>system</sys_updated_by>

<sys_updated_on>2015-05-07 10:37:31</sys_updated_on>

<table>sys_attachment</table>

<uri/>

<user_id>e158e2390f612100009a79f692050e5e</user_id>

<user_name/>

</sysevent>

</xml>