Hi Guys, I have a request to enable a user to approve Changes. This user only requires to approve the Changes as part of Change Action Board Group process and wont be doing any incident fulfillment. Does this user needs to have a fulfiller License? ...
In Flow Designer, how can I configure a second-level approval that is automatically routed to both the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location?
I have a variable on a catalog item that auto-populates the requester’s manager using a script. If the manager field is empty, the user can manually select a manager. This works fine on the catalog form during submission.However, after the request is...
I have created the report in the pas_widget table , last month it is giving correct answer and in this month it is not working and it is showing error " no data display " i have run jobs for three indicators but still showing no data display and jo...
I am working to modify the US Holiday Schedule based on the next calendar year. Certain holidays that occur on the 3rd Monday of a given month should not need to be maintained, but other holidays, such as Christmas Eve and Christmas Day 2022, will f...
May seem like a stupid question. But here we go. How would you go about and register an incident against an application service if there is no field for it in the incident form? Through Business Services? I can pick a Business Service and a Service O...
I am working in domain separated instance.How to configure approvals in single domain on Sc_task table?
I'm excited to share a quick and beginner-friendly PDF on ServiceNow Basics for anyone starting their ServiceNow journey or looking for a refresher. This PDF is based on practical knowledge and experience, crafted to make complex topics easy to under...
Hi Experts, Need your help, We have a flow designer created by another developer before me that has activity Ask for approval, now when the approval is updated to No Longer Required, the approval is not moving to the next activity, it gets stuck on W...
I have a requirement to see if we can monitor the Availability of a Service for individual customers. So we might have a Service Offering "Offering X" which has a commitment of 9-5 Mon-Fri. It is used by 2 customers. An outage occurs for the offering...
I have just copied the filter conditions of a Service table in reference qualifier, now i need to include it in script include and then call it in Reference qualifier override, please suggest.What will be possible script include?
Hello all,I'm doing the simulator for CIS - ITSM and i'm stuck with this task: Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times...
I have made an Inbound action on incident table. When I am triggering that Inbound action another incident is created. How to resolve this?
How to include overall query (filter condition) of reference qualifier in script include and then call it in Reference Qualifier override
Hi Experts, Good Day! I am trying to make the whole request and Ritm should be only visible to one group. I have tried the can view in related and its working but the issue is the record for that particular catalog item wh...
