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Resolved! How to add the lists in Workspace

Hi All, I have created a scoped app and created a OOB workspace for this app. Below is the workspace I have created.Here, along with the Open, Unassigned, Closed and All, I have to add Open Unassigned, Assigned to me, Assigned to my group and unassig...

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Nagashree5 by Tera Contributor
  • 13586 Views
  • 8 replies
  • 23 helpfuls

How to Generic flow using flow designer

I am trying to create flow using flow designer In that  i am creating catalog task I want that the catalog task should take value from catalog definition of catalog item How can i acheive this  

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ServiceNow Service Operations Workspace View

Hello,We are in the process of implementing ServiceNow with the support of an Implementation Partner. As part of our rollout, we are leveraging the Service Operations Workspace as the default landing page for all ITIL users. However, we’ve noticed th...

Arnab22 by Tera Expert
  • 486 Views
  • 2 replies
  • 0 helpfuls

Catalog Item - Delivery time issue

Hi Team, I am having an issue with the Catalog item used in the Order guide. I have specified the delivery time as 2 days on the item level but somehow in the order guide it's showing 35 days. Any idea how's it happening? 

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apoorvaagar by Tera Contributor
  • 623 Views
  • 4 replies
  • 0 helpfuls

Task getting update from integration user

Hi AllI need someone help in my requirement. My requirement is, If a sc_task state is either "Open, Pending or Work in progress" and at the same time  if the "requested for" active status changes to "false" then I need to update the sc_task state to ...

PrasnajeetJ by Mega Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

transform event script query

 In above picture onstart of row transformation if action is insertion then ignore that records, query i want to run but record is getting inserted why ? 

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Pull answers from Risk Assessment from Change Request

Hi, i got a requirement where if the Business Impact is TRUE, an approval will go to particular users.My question is how to get the answer from the variable from the risk assessment from Change Request? 

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Cent by Tera Contributor
  • 682 Views
  • 6 replies
  • 0 helpfuls

isInSchedule and GlideDateTime not working as intended

Hello SN Community,I am currently trying to resolve an issue regarding sending a notification only within a scheduled window. The client only wants to receive emails between Mon-Fri 8am-6pm. In the code I subtract 5 hours to compensate for the UTC ti...

CMDB federated?

Does Service Now supports federation wherein we don't bring all CIs details in CMDB rather creates a link to some other application to fetch details only when required??

Neha27 by Kilo Contributor
  • 3779 Views
  • 3 replies
  • 0 helpfuls