Incident - Change Request (rfc) field

[rsanon]

The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident.

Does anyone know of any other dependency, that would advise against this?

[Mike Allen]

So, one of the tables that relate task to task is task_rel_task.   You could, theoretically, make your UI Action pop up a form using GlideDialogForm (SNCGuru how to here) and populate that.

Or you could remove the field and make a KB that shows that now we are going to this related list to do this one function.

Or you can make a list field that points to the change request table and allows you to add many changes.

Something like that.   It's your process and I don't want to overstep and tell you what it should be.   You CAN turn the field into a list field as long as you are willing to a) lose all the data stored historically there, and b) not receive updates from ServiceNow when you upgrade.   Both of these are easy risks to take if you are not live yet, but more difficult as your instance ages.

[Kalaiarasan Pus]

I would suggest you make use of OOB related list change and incident instead of changing the type of field...