Incident/Interaction not appearing in Agent Inbox - AWA Configuration done for Incident

[gkbhandare003]

I am trying to set up AWA for Incidents where Self-service Incidents logged from Service Portal should appear in the agent workspace Inbox like the Cases currently works.

I have set up the Channel, Queue, Assignment Rules, Present state and Groups for the same but the Incident is not coming into the Inbox to accept like case does..

e.g.  

I want an incident created with specific condition to appear like this...

Is it configurable? any suggestion on how can we achieve this?

[Musab Rasheed]

Did the solution I proposed worked.? if Yes can you mark my answer as correct and close the thread.?