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‎10-05-2017 08:35 AM
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
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‎10-05-2017 09:30 AM
When you get to the end of your six digit numbering, the incident that follows INC999999 is INC1000000. The number will continue, it will just be a little longer.
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‎10-05-2017 08:39 AM
Hi Michael,
It just starts to use 7 digits. No big deal, except if you try sorting. Simple example, if you had one digit and tried sorting,
1
10
11
12
2
21
22
The same thing will happen with very large numbers. It's just a string and strings don't sort the same way as numbers, so the number of digits is used to pad the string so it sorts alphabetically.
Functionally, nothing else will change or happen. There's no 'number wrapping' going on like an odometer.
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‎10-05-2017 08:41 AM
FWIW, I thought I upped the incident numbers (at least) to 7 digits on those instances years ago. I know they started at five or six, but I could swear I did that in 2009 or 2010 when I was still working there. Just curious if my fingerprints on are the number maintenance records somewhere.
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‎10-05-2017 08:43 AM
i don't see you as an updated by on ours but lots of admins.. so if you did it with an admin account i wouldn't know.
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‎10-05-2017 08:48 AM
HI Raymond, the question was more for Michael. He's working at my former employer. I was the one that brought ServiceNow in back in 2008. I'm sure there are still some remnants of my legacy work hanging around those instances - unless someone did a wipe and restart.
