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‎03-23-2022 03:15 AM
Incident's short description should get auto populate to incident task while creation of incident task. How to do this by using client script.
How to do this?
Solved! Go to Solution.
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‎03-23-2022 03:59 AM
Hi
with TWO Methods we can achieve this requirement.
1. getReference
2. GlideAjax
here is the getReference method:
function onLoad() {
//Type appropriate comment here, and begin script below
var info = g_form.getReference('incident', populate);
function populate(info) {
g_form.setValue('short_description', info.short_description); //Here Prod is my backend value of Short Description Choice
//Demo Syntax
//g_form.setValue('<Catalog_variable_new_environment_Value>','<Prod_choice_value>');
}
}
If my response is helpful, then Please mark as Correct Answer/Helpful.
Please check and let us know.
Thanks 🙂
Shakeel Shaik.
Shakeel Shaik 🙂

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‎03-23-2022 03:23 AM
Hi,
You should do it using BR as below -
BR (After)
Table - Incident Task
var parentInc = current.parent;
var grInc = new GlideRecord('incident');
if(grInc.get('sys_id',parentInc )){
current.short_description = grInc.getValue('short_description');
current.update();
}
Mark this as Helpful/Correct, if Applicable.
Regards,
Sourabh
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‎03-23-2022 03:59 AM
Hi
with TWO Methods we can achieve this requirement.
1. getReference
2. GlideAjax
here is the getReference method:
function onLoad() {
//Type appropriate comment here, and begin script below
var info = g_form.getReference('incident', populate);
function populate(info) {
g_form.setValue('short_description', info.short_description); //Here Prod is my backend value of Short Description Choice
//Demo Syntax
//g_form.setValue('<Catalog_variable_new_environment_Value>','<Prod_choice_value>');
}
}
If my response is helpful, then Please mark as Correct Answer/Helpful.
Please check and let us know.
Thanks 🙂
Shakeel Shaik.
Shakeel Shaik 🙂