Incident

[sravya Attluri]

Hello ,

Can any one please help me on the below scenario.

How to make short description on incident editable only for assignee group members, it should be non editable for all other users.

Thanks in advance.

[Dr Atul G- LNG]

Hi @sravya Attluri 

Try these links

https://www.servicenow.com/community/developer-forum/how-to-make-incident-editable-only-for-member-o...

https://www.servicenow.com/community/itsm-forum/make-assignment-group-and-assigned-to-fields-editabl...

Baseline code here. Give a try and share feedback.

[Anurag Tripathi]

Hi,

You can create an ACL for the same

Table : Incident

Field: Short Description

Record

Write

SCript

answer=false;
if(gs.getUser().isMemberOf(current.assignment_group)) {
answer=true;
}
else
{
answer = false;
}

[Mark Roethof]

Hi there,

UI Policy is the easiest, Client Script perhaps, and some more methods like this. Though these are Client side, not secure, cost user performance.

Best would be ACL, secure, if done correctly fast. Though will require customization of existing ACLs.