increase variable length for label variable in catalog item

srujana2
Tera Contributor

Hi All,

I have a label field ..Label name contains nearly 500 characters but variable(question) cant access that much length.

How to add 500 characters(text) to Question variable.

How to achieve this?

Thanks in advance..

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Srujana,

I would recommend not touching the length as it would be global impact.

Also it is good user experience to have smaller question label so that the form looks proper and is user friendly

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

15 REPLIES 15

@srujana 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Jaspal Singh
Mega Patron
Mega Patron

Hi Srujana,

 

OOB field length for Question is 255. You need to do below.

1. Open the required variable form.

2. Right click the Question field & then Configure Dictionary

3. Then update Max length field.

Another option is as Kieran suggested & would recommend the same.

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Srujana,

I would recommend not touching the length as it would be global impact.

Also it is good user experience to have smaller question label so that the form looks proper and is user friendly

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thanks for updating Ankur..

Is there any way to add text in Question(min 500 characters for Label field) without touching length in Dictionary..

Thanks in advance..

@srujana 

no there is no other way.

the only option if you want to achieve this is to use label and help text to that

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader