If a ticket is opened or created and there is no update happened with in 24 hrs then those incidents has to be displayed in the report. What condition should I have to apply to satisfy this requirement in the scheduled report.
Hi All,i have a level field, depends on level is it possible to allocate the role dynamically without creating the group??i dont want to create a group and assign the role to group, i need to allocate the role depends upon level is it possible?please...
Hi All, I need to send the attachments uploaded on a particular catalog task, as file attachments to the Approver. Can anyone please help me to identify the exact task attachment from the sys_attachment table? Any help would be appreciated. Thank you...
Hi I have a requirement if logged in user is member of specific group then I have a choice variable in catalog item with 2 options for eg: XYZ, and ABC . if the User is member of group A then I need to set a XYZ as a Default value or if user is membe...
Hello everyone I have a service with a field that will fill in the address (location + building) as per the requester. It works fine with my admin user, but when I impersonate it with a technical user, I can no longer see the building field. Do I hav...
Hi Community Member, Since, in Tokyo as per below documentation. We have been introduced to choose replacement article when we click on retire in knowledge article. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/knowl...
Hi, We are trying to get the caller id from the email subject of the inbound action email and set it as a caller for the incident. Thanks for any help.
We need to delete PII such as personal address, phone#, email address# from request tickets once they are closed. What is best way to do this? Is there any OOB to handle the purge? or just Business Rules enough?
Hi All, How can we store the JSON payload in Staging/ Source Table? TIA
Hi All, How can we get the data/values passed in a JSON payload into an OnAfter transform Script? For eg : Payload{"u_class":"MS SQL DataBase","u_operation":"Update","u_ci_identifier":"CI000082","u_first_level_support":"ABA-SUPPORT","u_support_hours"...
Is ‘Employee Center’ UI design based on profile/persona available with ITSM Standard licensing or ITSM Pro is required for this?
I am trying to restrict a Particular user to edit a field in CI table through ACL. The ACL is working fine while impersonating the user and checking it in the frontend, but the ACL is not restricting the user if a Schedule script is run on his behalf...
Hi Folks, I have been playing around with if, else if and parallel flow in Flow designer to create task based on different conditions but tasks are getting created only after another closure. I need all the matching conditions evaluated to true creat...
Hey gang,I've been doing some reading on other articles pertaining to recurring tasks. Other clients seem to have the same need whereby some team responsibilities, known to be some type recurring maintenance, need to be put on the radar. It also make...
Hello experts,I have to edit some options in a flow action. I am thinking it is a custom action. I see the protection property set as read-onlyThus, I am unable to edit that flow action.My question is, is there a possibility to edit that custom actio...
