Knowledge Base template for import
Hello team, is there a template to upload knowledge base article? Who can help here? Many Thanks
Forum Posts
How to make BR run only for interactive session
want to make bR run only for interactive session....Please help how to do it??
Resolved! User Criteria script to restrict 'Available for' on Record Producer to use field value
I'm trying to get a record producer on our portal to only be visible to certain users according to a new field on the user form, which is 'u_authorised'. I'm trying to do this via the 'Available for' list on the record producer and have created a new...
Resolved! unable to view images when exporting knowledge article in pdf
I export the KB article as per the below option.However after export it does not shows the images that are on that KB.
Trying to map the metric question string value to the additional information field for report.
Hello, I created a custom report to get positive and negative responses. The issue I am having is the customer wants to be able to view the string value of the question " Do you have any additional comments you would like to add" . I have been able...
SLA definition for P1 Incidents
I have a requirement to update SLA definitions for P1 incidents. The default schedule is 8AM-4PM. If the incident is opened in this time window, the SLA should start, and should not stop until the incident is solved. If the incident is opened outside...
Resolved! How to configure quick email
Hello team, Please help me how we configured the quick email functionality in form
Report to show all relationship mapping?
Hi,Is it possible to create a report which details ALL relationships that a CI might have both upstream and downstream. Essentially something similar to the relationship mapping?Was thinking a database view might work but not sure where to start.Rega...
Resolved! Cannot remove 'SNC_External' from 'Not Available For' on Catalog Item
I have a Catalog Item will won't let me remove the 'SNC_External' role from the 'Not Available For' related list. If I remove it and then click 'Save' it just gets added back in. Should I be able to do this?
How do you enable Agents to access Agent Workspace through the Navigator?
We are in the process of setting up Agent Workspace, initially just for use of our service desk. However, after giving them the workspace_user and agent_workspace_user roles in our sub-prod environment, they still can't see the 'Agent Workspace Home'...
Resolved! How can I populate Configuration Item based on Caller
Hello, how can I auto populate the Configuration Item field based on the Caller's configurations items? Is there a simple way to achieve this?
Resolved! Take me to the survey link should be redirected to service portal
Take me to the survey link should be redirected to service portal Please guide me in this. var html = new AssessmentUtils().getInstanceLinkHTML(current);template.print(html);
Customer survey dashboard
Hello All, Thank you in advance. Can anyone please help me in knowing how to prepare this type of dashboard .Screenshot attached. Regards
How to get class wise CI count which are active?
How to get class wise CI count which are active?
Resolved! Business Rule for Assignment Rule Contains String
Hi, I need to customize the field in incident form. Below is the requirement. Field Name : Opened By Group Condition : If ticket has been raised by one of the service Desk member then Global Service Desk Group should be Display in the Field otherwise...
