Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
Hello, we have a custom case management application in our instance and I we cannot see email activities in the activity log. Sent/Received Emails is enabled in the Filter Activity We can however see emails related to the case (both from email notif...
Kindly let us know how to create report for following requirement . 1. Open RITMs where all tasks are closed ,--> Sometimes all the associated tasks of ritm's are closed but RITM is still open . So we need report to track those RITM's. 2. RITMs with...
Hi, I have a REST API endpoint (not a servicenow API). I want to create a form and submit its data as a POST request to the API. One way of doing this, is creating a new table in servicenow with all the required fields. However, I dont need to save...
I am new to client scripts, so if someone can provide a step-by-step answer it would be very helpful for me. Thanks in advance. Problem: If the agent/caller selects "Priority 1 or Priority 2," the "Description" field needs to dynamically change from ...
Hi Community, Under "request something" option in the service portal, when I fill any form with a username, there is an information icon (i). When users click on it, they can see all the details. Is there a way to hide the information or make it visi...
How to populate a hyperlink in comments using business rule. https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.
Hi All , I had created variable type "URL" and Included URL in default , this is working fine for English language. when we switch to Another language Question label is getting translated but URL is not getting translated NOTE : we have two differen...
Hi, User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? ...
I need to make the pre approved standard changes in the change model to be categorized. Is there any way I can accomplish this request?
For example ATF test step ATF test step 1. post method to created incident task: Response body {"result":{"code":201,"status":"success","body":{"message": "Successfully created record TASK0000001 in ServiceNow","number":"TASK0000001","parentIncid...
I created two new Journal Fields to the Outage table. Having an issue where either I add comments to the Comments Field, which is (Type: Journal) and it creates duplicate entries or I add comments to the Additional Comments (Type: Journal Input) and ...
Hi recently i joined servicenow admin or servicedesk , what are major roles and responsibilities of in that role, any idea please let me know.
Hi All, I need to restrict the inbound action from creating incidents, from untrusted domains. I have tried "Email Address filters" method, whitelist and blacklist, but they are not working. Incident is getting created from blacklist domain also. Tha...
Hi, Is there anything needed to enable the business_stakeholder role to see a list view report? We have shared a dashboard with the account, but for the list view report it only has the i icon and no data as seen in the screenshot below. I can click...
