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Access Restriction on RITM - Assignment Groups and Approvers

Hi Our organisation requires to restrict access to RITMs based on the assignment groups. For example, the members of assignment group A should be able to view only RIMTs assigned to group A. When a member is in two assignment groups (A & B), he shoul...

Mi Mi by Tera Contributor
  • 1049 Views
  • 7 replies
  • 0 helpfuls

Data lookup definition not working onchange

There is a requirement to set a field based on data definition lookup (similar to priority) but as below  Based on A & B , derive C. Based on X & Y, derive Z. And based on C & Z, set the final value in field K. We created on lookup rules for all the ...

Resolved by <=> Assigned to

I need to create a report of who resolved an incident, when it may have been re-assigned to another member of the same assignment group for resolution, and then was resolved by someone else in the same assignment group. I can't use reassignment count...

markstorey by Tera Contributor
  • 936 Views
  • 2 replies
  • 0 helpfuls

Create form Template with name Create NDA Contract

Hi Team, The product development group wants to speed up and simplify the creation of Contracts for non-disclosure agreements. 1. Create a form template that anyone can use to apply the necessary field values specific to non-disclosure agreement cont...

How to convert Date Time field value to ISO format value

I have written below script on the "sn_customerservice_case" table to convert date time field value to ISO format.var updated = current.getDisplayValue('sys_updated_on');        var dt = updated.split(' ');        var f = dt[0].split('-');        var...

Sanjay34 by Tera Contributor
  • 2782 Views
  • 9 replies
  • 1 helpfuls

Resolved! In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired.

Hi All, In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired. In field when I apply filter no records come up with stat...

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sbeginner by Kilo Guru
  • 1317 Views
  • 9 replies
  • 5 helpfuls

How to display Flow Variable in RITM and SCTASK ?

Hello Experts, I am using two Flow Variables in a Catalog item flow designer. But even I can use the variable values in SCTASK, but the variable values are not showing in the variable section of both RITM or SCTASK. Can somebody please help me how to...

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Satanik1 by Giga Guru
  • 1172 Views
  • 6 replies
  • 0 helpfuls

Storing and retrieving attachment file outside of servicenow

Hi So,  I got this following challenge which requires me to attach a file to a form in SN but, store it outside of SN(I guess with API attachment). So, basically its not really attaching the file but only trigging a 3rd party app which enables me to ...

lior3 by Tera Contributor
  • 1351 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get choice list value of a filed through Rest API.

Hi All,   We have a custom table called u_email_client and here we have a filed called u_status. The requirement is whenever the insert is happening that time it should be set u_status choice list to Received(this Received choice list option is alrea...

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jobin1 by Tera Expert
  • 987 Views
  • 3 replies
  • 0 helpfuls

Resolved! REST API - Search for Change-Number/sys id with Task-Number

Hi all, I am currently trying to search for a change-number or change-sysID with an underlying task-Number of the change. I am trying this with GET Change, however I am not able to find the correct solution. curl "https://instance.servicenow.com/api/...

Resolved! Use only RITM and SCTask tables

Hello, OOTB three tables are used for Request module: REQ, RITM and SCTask. We would like to simplify that, because we don't need multiple RITM in a same REQ, so I want to suggest to use RITM and SCTask tables only. Is my approach good? Do you have a...

Yassine6 by Tera Guru
  • 1426 Views
  • 8 replies
  • 6 helpfuls