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How can I set an user to never locks

Hello Team,I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value...

Ivan Moreno by Kilo Explorer
  • 1003 Views
  • 2 replies
  • 0 helpfuls

Background Script to remove duplicate records from Location table

Hi Community, We have requirement to update duplicate location reference records with original Location and remove the existing duplicate records from Location table since there no unique field available on the location table is it possible to find d...

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Mahesh23 by Mega Sage
  • 1138 Views
  • 4 replies
  • 0 helpfuls

Adding a field to problem form which is available on incident form

Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...

sree42 by Tera Contributor
  • 1283 Views
  • 15 replies
  • 0 helpfuls

Integration giving 400 error , when i trigger it

Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope.  and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400       try {        requestBody = {     ...

Priya75 by Tera Contributor
  • 1606 Views
  • 4 replies
  • 0 helpfuls

Auto-generating Requests from emails

Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...

Resolved! service now -Vitual Agent Instance Access

Hi All, I am new to ServiceNow Community.I recently started learning information about Service Now Virtual Agent Topics. Could someone help me understand how can I create/access Service Now Virtual Designer instance? I would like to do some hands on ...

Resolved! How to integrate outlook calendar with change management

Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi

damini2 by Kilo Contributor
  • 4336 Views
  • 6 replies
  • 2 helpfuls

Received emails are not showing in incident activity stream

Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...

Max Nowak by Kilo Sage
  • 779 Views
  • 1 replies
  • 0 helpfuls