Resolved! How to create RITM through script ?
How to create RITM through script ?
Forum Posts
Resolved! How to confirm is asset is received by the requestor or not
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! What is the scoping phase of release management?
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
Resolved! How to end the user session
There are two instances A and B. When a user submits the request in instance A, they get admin access in instance B(through REST webservice). Admin access is auto revoked(through REST webservice) after 2 hours. However admin access still remains sinc...
Resolved! How to attach article on RITM or SCTASK based on catalog item
Hi Community, How we can attach the articles automatically on RITM or SCTASK form related link based on catalog item. How can we achieve this can you please any one help me on this. Thanks in Advance, Harsha Reddy
Resolved! How can I update a field in Knowledge Article without checkout?
Dear SN Community, I have the Versioning Plugin (com.snc.knowledge_advanced) installed, but I want to be able to update the valid_to field without checking the article out. I found this: https://docs.servicenow.com/bundle/rome-servicenow-platform/pag...
Resolved! How to add User record fields in to Personalized List Columns ?
Hi Team, I have created a few text fields in the User record form to get user location and department, Company details from Azure to ServiceNow. ( Existing Location, Department, and Company look-up fields are not working as we have separate tables i...
Reassignment Count in incident management
Hi, What is the Reassignment count in Incident Management for meant for? I assume that it is a count of number of occurences when the assignment group changes for an incident. However, I see that Reassignment count is greater than 0 for those inciden...
How to add hyperlink in business rule so that incident number should come with link in activity
need the incident number should come with hyperlink in activity
Icon not showing in service portal
Icon added to catalog item is not showing in service portal. but the image added is showing up as icon on service portal. How to make the Icon added to catalog item shows' up as icon in service portal
Knowledge Blocks Vs Knowledge Articals
Hi, 1. Please provide the details of Knowledge Articles Vs Knowledge Blocks 2. While creating Knowledge Blocks, there is a filed "Knowledge Base" selection. Means, Is that knowledge Block is useful for only that Knowledge Base? Please let me know. ...
Need to show info message alert when record is new & existing record is opened (only for the first time)
Greetings! I got a requirement that an Info message should only be visible when a new record is opened or an existing record is opened for the first time. Info message is visible even after clicking on a UI action again and again. (Need to make it wo...
Resolved! How to map a variable set selection to a field on a table?
I have been tasked with an assignment to convert one of our forms into a record producer within SN. I've created a table and created a record producer for our end users to complete and submit. I may be a little confused on the associations within S...
RITM goes straight to "approved" state
Ive been working on trying to solve this issue where after submitting a catalog item the RITM jumps straight to an "approved" state and instead it should be asking for approval. This is occurring even though an "ask for approval" action has been put ...
Resolved! How to make a UI action disappear after it was clicked and have another UI action appear?
Hi! I have the change task form and there is a UI action 'Request four eyes check'. When the change task is in phase 'Implementation', the UI action 'Request four eyes check' is visible. When I click on it, the 'Phase' value changes to 'Deployment', ...
