Integrating NewRelic with Servicenow Incident Management

[Community Alums]

Has anyone Integrated NewRelic with Servicenow to create Incidents in Servicenow? A two-way integration.

I could find a way to integrate NewRelic with Event Management application but our requirement is to create Incidents in snow when an Incident is created in New Relic.

Any pointers on the best approach would be appreciated.

Thanks in Advance

Ashwini

[Sudhanshu Talw1]

Yaa please update me in case if it works or not even work.

Thanks

Sudhanshu 

[Balaraju K B]

@Ashwini Did you got the solution for the above query?

[Ashwini31]

Hi Balaraju, we handled it through the Inbound Actions for now. This can also be achieved using the New Relic One Incident workflows.

[MrMuhammad]

Hi Ashwini,

You can leverage Servicenow Table API for this. Table API allows you to perform create, read, update, and delete (CRUD) operations on existing tables, In this case incident table.

Ref -  https://developer.servicenow.com/dev.do#!/reference/api/orlando/rest/c_TableAPI

Also, you can test the API by navigating to System web services --> REST --> REST API Explorer on your instance. 

I hope this helps!

Thanks & Regards,

Sharjeel

[dex-cop]

 Ashwini, I do agree with the already provided answers. You can, indeed, solve your problems (if not already been solved) by following the input links to ServiceNow's Integrating New Relic and Event Management the Easy Way. It's easy and fast. Surely, you can always try another way, like third-party solutions. We all do it at some point. My teammates and I use such tools. We found it easier and less nerve-wracking (you know, constantly checking our watches and praying no errors are made). We tried two tools to help us with the integration. One is called Evanios. What it does is collect events from your monitoring solutions and act as a manager for them. The other one is called ZigiOps. We use it to transfer alerts and incidents.