Integrating ServiceNow's ITSM with Archer using Rest API.

[Mohammed Kemal]

The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done this before for any insight?  I have few ways on where to start with this but any help would be appreciated.

[Prateek kumar]

See if this helps

https://community.servicenow.com/community?id=community_question&sys_id=bfe4872ddbd8dbc01dcaf3231f961978

[Mohammed Kemal · Accepted solution]

Hi all,

Integrating ServiceNow with other third parties like Archer using Rest API can be done easily with the documentation attached here. I am sharing this documentation that I found from ServiceNow and makes my life easy. The take away from my practice is to follow step by step in a dev environment and test it out a couple of times before transferring to the prod instance.  

[Sachin Gavhane]

hi 

Mohammed Kemal,

I got xml response from archer  using soap web service. But am unable to decode it and store it in custom table. can you please help.