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10-03-2017 09:52 AM
My company currently has 50 licenses. Of those 50, only 3 are unassigned. In order to 'conserve' some licenses (for at least 2 upcoming hires), we want to remove the itil role from our Knowledge Base Admins. Will removing the itil role effect the ability to administer the KBs at all?
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10-03-2017 10:00 AM
I don't think it will, but the safest way to make sure is to make that change in sub-production and see if they are hindered taking that away. I wouldn't think it should require it as it's not a fulfiller. You may need to check with your rep as it seems contracts differ in what's considered a license that counts against your allotment.
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10-03-2017 10:00 AM
I don't think it will, but the safest way to make sure is to make that change in sub-production and see if they are hindered taking that away. I wouldn't think it should require it as it's not a fulfiller. You may need to check with your rep as it seems contracts differ in what's considered a license that counts against your allotment.
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10-03-2017 11:06 AM
We have done this on our development instance also and they appear to be working fine. We will continue to have them test it out though. Thanks!
