Is there a way to set a max capacity of queued chats in Agent Chat/AWA?

[YenGar]

Hi all, 

I am working in Agent Chat/AWA Agent Workspace. I am trying to find a way to set a limit on queued chats when the agents are at capacity to inform the end users that are trying to start a chat session that there are an influx of chats in the queue and if they'd like to try at a later time (or something along those lines). I haven't been able to find anything in properties, agent workspace set up or anything that would enable this to happen. Is this possible? If so, please give me some suggestions on how to go about this. 

Thank you!

Yen

[YenGar]

Hi sdiloreto, 

Thank you for the suggestion and makes sense! We have a pre-chat survey as well with just a couple of questions depending on what the user selects so I don't think it would take long for them to fill it out... however, i should not underestimate anything! I think your suggestion makes perfect sense and I will update the query on the gliderecord and see how that works. 

Thank you!!

Yen

[Pranesh072]

can you try this one

conversation.sendMessage({
		body:"We are experiencing a high chat volume. If you'd like to try at a later time, please close out this chat session by clicking on the (X) at the TOP and select 'Yes' to end the conversation.",
		system: true
	});