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‎07-02-2016 02:09 AM
isMobile is working for Mobile UI only not for Mobile app.
Is there is anything for Mobile app so that system should understand the person login through app.
I have written ACL on incident table for Create operation, "New" button will be available when person login in desktop not from mobile app but still button available in Mobile app view also, seems isMobile is not detecting mobile app login.
Solved! Go to Solution.
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‎08-26-2016 07:37 AM
This is the issue with Mobile app. isMobile is always returning false. ServiceNow support team created PRB691470 for this.
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‎07-02-2016 06:45 AM
Hi Pratyush,
You need to check in the UI Action(new) which is appearing in the incident table. and modify the condition and only allow when it is not mobile app.
Hope this helps.
Regards,
Atul Kumar

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‎07-02-2016 08:29 AM
Hi Pratyush,
Rather than checking your UI action to see if the user is mobile or not, I recommend creating a UI action specifically for the mobile users. Mobile UI actions are configured under System Mobile UI> UI Actions - Mobile.
Reference: Mobile interface UI actions
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‎07-04-2016 01:38 AM
Thanks for the information, we can do this way also. But I want to know isMobile is working for Mobile app or not? If not what method we will use to check user is logged through mobile app or not?

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‎07-04-2016 04:46 AM