Journal Entry Adding Twice To Outage Form

[kevin_munguia]

I created two new Journal Fields to the Outage table. Having an issue where either I add comments to the Comments Field, which is (Type: Journal) and it creates duplicate entries or I add comments to the Additional Comments (Type: Journal Input) and nothing happens when I update the Outage ticket. Which one do I use and how do I get it to work properly?

[kevin_munguia]

Which business rule exactly? Below are the only business rules we have for the outage table.

[kevin_munguia]

@AnirudhKumar This resolved my issue https://community.servicenow.com/community?id=community_question&sys_id=6c9fbf93dbb25454a08a1ea66896190b. But thank you for your help. 

[Maik Skoddow]

Hi

having a look at your screenshot, I assume you placed your additional fields on the form as well as the Activities formatter. If so, please check that your fields are arranged exactly in the following way:

Kind regards
Maik

[kevin_munguia · Accepted solution]

@Maik Skoddow This resolved my issue https://community.servicenow.com/community?id=community_question&sys_id=6c9fbf93dbb25454a08a1ea66896190b. But thank you for your help. 

I needed to Add Journal Input type in the activity configuration and remove the other Journal field that was labeled comments for me.