Journal Entry value shows up without blank lines/paragraphs

[AdamUMC]

Hi there,

I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email).

template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-size: 10pt;"><strong>');
template.print(journalEntry.value);
template.print('</strong></span></p>');

This works so far, so good. The only problem that no blank lines/paragraphs are shown in the generated email. All text is strung together.

How can I solve this problem. I've already tried something as here below, but unfortunately, that does not work. There must be an solution for this problem.

template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-size: 10pt; p {margin-bottom: 10pt;}"><strong>');
template.print(journalEntry.value);
template.print('</strong></span></p>');

What I get:


What I want:


Any solution would be appreciated! Thanks!

[Community Alums · Accepted solution]

Use the global setting. Something like:

journalEntry.value.replace(/\n/gm, "<br/>")

P.S. or /\\n/gm, "<br/>" as regex expression (cant test it atm, sorry 😞 )

[AdamUMC]

Wow! This works! Thanks a lot, I appreciate!!

P.S.: From where do you get this knowledge? I'm searching here and there, but am still not able to solve this type of things in my own. I have to say, my Javascript knowhow is practically zero; I just started learning through topics like these.

[Community Alums]

Glad I helped a bit 🙂

Well, it's standard RegEx and JS. You can do few free courses to get a better grasp on it (or best paid on Udemy for example, there are very good ones)

Here are link for a free and a paid one :

https://javascript.info/structure

https://www.udemy.com/course/modern-javascript-from-the-beginning/?ranMID=39197&ranEAID=jU79Zysihs4&ranSiteID=jU79Zysihs4-yOhYk4_7A6wvJtqr3eEicA&utm_source=aff-campaign&utm_medium=udemyads&LSNPUBID=jU79Zysihs4

[AdamUMC]

Hello Joro,

Thanks a lot!