Out of the box, ServiceNow comes with the following predefined SLAs.Priority 1 - Critical = 8 hour resolutionPriority 2 - High = 24 work hour resolutionPriority 3 - Moderate = 3 business days resolutionPriority 4 - Low = 5 business days resolutionI'm...
Hi all, I got a requirement to add the total hours of each row in a Multi-Row Variable Set(MRVS) and compute it and set it to a another variable outside of the MRVS at the client side(preferably an OnChange). After I click Add for multiple days and ...
Hi All, So we have a custom table, there are multiple records in this table and this table has a field called 'name', There another field on Catalog item called 'cat_name',Now this 'cat_name' field is a reference field to the above mentioned custom ...
Hello Experts, For some reason OOTB Cancel Change UI Action button is not working when clicked on it opens a dialog box with "page not found error" as below, UI Action is as is no changes are done to OOTB script. Not sure why it is not working. ...
I want to schedule a report using the Flow designer. Actually, I have a report that needs to be generated on the first Tuesday of every month. Right now I'm able to generate it by using some script in 'Scheduled Email of report'. But I don't want t...
I am in Brisbane, Australia (GMT+10). My new instance of ServiceNow only has Timezones for Canada, Europe and the US.. Is there a way to add more?
Hello friends,Where can I find the UI action (I assumed it must be an UI action) corresponding to 'Add all' button on Configuration Item sys pop-up which was launched by clicking the 'Add' button on Affected CIs related list on a Change Request. It i...
Our Client is looking to upgrade our software for Service NOW across a greater number of users and was reviewing the licenses types currently held.
Hi,? i would like to change this record into Global, So how can i make it
Hi, I want to convert all the special characters into the underscores. Any snipped will be helpful Thanks, Sai
Good morning Community,We currently utilize Discovery, CMDB and Asset Management within SNOW. We also supplement our discovered data with a feed from our Microsoft SCCM installation. Recently, we've been having discussions about the quality of "A...
The client want to keep the Fixed query written in argument field of module but on the other side they want it editable that is they can click on "ALL" whenever they want to look into record which are closed as well,Please review the code in Argument...
I have a flow on a Service Catalog trigger. I have a variable that is a reference to a user. I would like to add the selected user to the watch list of the RITM using the Flow Designer. I have an Update Requested Item Record action already working...
Hi, I am getting HTTP Error 401 - Unauthorized when I click Get Oauth token from rest message. Am I missing anything? Thanks,
Hi, I have created a catalog and I am trying to fetch the user details like employee manager, location, country, department. I am using the below script. Script Include: var data, obj = {}; var countryName; var userID = this.getParameter('syspar...
