Create metrics for RITM catalog task durations.
Hi Team, I have to Create metrics for RITM catalog task durations. How should I proceed on this. Please help me in this. Thanks, Rekha Tiwari
Forum Posts
Make field mandatory only in a dialog box (UI Action)
Hi, I have a list choice UI Action that open this dialog box. It's possible to make mandatory any fields only in dialog box and not in incident form ? I want to make mandatory "Processing notes " fields.
Resolved! Issue with rota_manager role
Hi, I am new to On-Call Scheduling module and have a question regarding rota_manager and rota_admin. I have admin access. I am trying to give rota_manager access to a user via following the stepshttps://docs.servicenow.com/bundle/orlando-it-service-m...
Resolved! how to automatically close tickets in ServiceNow once tickets are created in Jira
I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is c...
How to remove worknotes comments in widget
Hi All, In the incident at the bottom we have worknotes and additional comments (for comment parts)what we will give the info,in the comment section will be seen in comment section of portal.now my requirement is i should see only additional comment ...
Servicenow and BMC Remedy Bidirectional integration for attachments
I need an urgent help on the Service Now and Remedy integration part, dealing with attachments.We have successfully established two way communication between SN (Service Now) and Remedy with all the required fields flowing properly but when it comes ...
Alternative to inbound email action - process for external non-users
Hi all, We have created a scoped app to manage some tickets we get for one of our products. These tickets are generated via a REST call from an external web page. We then send a confirmation email from ServiceNow with the ticket number. Communicat...
Resolved! g_form.setDisplay('variable_name', false); not working in service portal
g_form.setDisplay('variable_name', false); not working in service portal where as its working in legacy view properly - what I need to do to make it work in service portal.
Resolved! Grouped List on Service Portal
Is there a way to get a grouped list show on the service portal? I have been using the Data Table from Instance Definition to get the lists on the portal but we have a requirement to group some of them by specific fields. we are moving a data reposi...
Email Notification for Unassigned Incidents
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item. For example: 1. If Date field selects future weekend i...
Unable to hide Variable set variables for one catalog item.
Hi Experts, I am unable to run my catalog UI policy on variables of Variable set over Catalog UI Policy on Variable Set . I tried Catalog Client script on my catalog item to hide the variable set variables but no luck . I am using one variable set ...
Resolved! multiple RITM's from once catalog item request
Hi Community, I would like to create multiple RITM"s from a single catalog item from service portal and assign them to different assignment groups can anyone share a sample script about how can I implement that using a Business rule. Thanks in advanc...
Get row count of related records
Hi All, I have a field on the form as test. i want to populate this field on the basis of a related list, so i have a related list of business service which shows the records from cbdb_ci_service tables.i want to count of services related to that pa...
Resolved! State should be inprogress when assignment group is not empty and if i change state to onhold it is not updating.
Hello Developers! My requirement is when assignment group is not empty then state should be change to in progress. I wrote a client script code it is working fine. Here is the code function onLoad() {var assign = g_form.getValue('assignment_group'); ...
