ServiceNow is setup so that a process user can go to "My Work" and "My Groups Work" to see all tickets assigned to them or their group. However, it is not possible to see who the ticket is For (i.e. a field called Requested For in a Service Catalog ...
Can some one give me the code for getting the logged in user department I tried gs.getUser().getDepartmentID(); and getDepartmentID() none of them worked
Hi all, I am working in Agent Chat/AWA Agent Workspace. I am trying to find a way to set a limit on queued chats when the agents are at capacity to inform the end users that are trying to start a chat session that there are an influx of chats in the...
This is an SLA configuration issue. I believe the issue is when the Incident is set to On Hold è Awaiting Caller, the SLA timer is set to Paused. This is great and it works. However, when the end user updates through the Service Portal, the Incident ...
Hi, experts, How can we restore the state (re-open) a cancelled Change Request?How can we restore the state of a Closed Change Request? Thanks
Our team works off the tasks for the requests come in from the portal and when they close the task they put in work notes. With OOTB, the work notes are not copied to the RITM and the client does not see the work notes. The requirement is to copy the...
We are using 'Enforce Verification' which updates the 'Requires verification' flag from true to false when using the 'Create Asset' button from the CI. However, we received new assets (no pre-existing CI), and the flag on the new associated CI record...
This year we implemented ITSM (Change, Incident, Service Catalog, Knowledge). We delayed Asset Management till after we had all of this up and going so we only created CIs with the thought of creating Assets after we have the processes in place and ...
Hi,I would like to terminate all sessions, but going to the 'Logged in users' module only shows users logged into the same node which I am logged into. Can someone please help me understand how I find the total number of users logged in across all no...
I've seen mixed answers across the board when this question is asked. Is it possible to add a workflow to a record producer? There is a field called "Workflow" in the record producer record. Is this used to attach a workflow to a record producer?
Assigned to field is not showing the members of assignment group when selected i Have added the reference qualifer.
Hello. I'm a little bit new to Service Catalog administration. I successfully created a Catalog Item and associated Flow, but there are a few things I'm still confused about. Perhaps someone could enlighten me... I set the "Delivery time" field ...
Hi All, Please help me here : as of now we are displaying reference field values based on another field . but Now i want to filter Data reference fields records based on two fields from Form. Script include : var filterTask1 = Class.create();filterTa...
Hello, I have a catalog item and a workflow. In my workflow, I have a catalog task with a script like this Can I set the Assignment Group at the RITM level from here. My task get an assignment group set using assignment rules. I want the same group...
Hi All, how we can restrict dropdown values in the list view Table: Incident Field: State Field value ‘Closed’ should be visible only for Admin user in both form view and list view (In form view, this is already in place, need to do it in list view a...
