KB search in Custom portal

[SnowUserDev]

Hi Community,

I need to enable KB search on a custom portal. Currently when I search any KB it does not show any record. Kindly help

[JaeggerLegane · Accepted solution]

Is the knowledge base actually linked to your custom portal?
If you're unsure, go to filter navigator -> portals -> check related list "Knowledge Bases"

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

Pls check this article

https://www.servicenow.com/community/developer-forum/custom-knowledge-base-in-service-portal-global-...

Thanks,

Danish

[JaeggerLegane · Accepted solution]

Is the knowledge base actually linked to your custom portal?
If you're unsure, go to filter navigator -> portals -> check related list "Knowledge Bases"

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

Pls check this article

https://www.servicenow.com/community/developer-forum/custom-knowledge-base-in-service-portal-global-...

Thanks,

Danish

[SnowUserDev]

@JaeggerLegane @Danish Bhairag2   Thanks it's working now

[SnowUserDev]

Hi @Danish Bhairag2 & @JaeggerLegane 

When I try to open any KB article on portal it shows me the backend view like a form view.

It does not show me the KB view.

Wht can be the issue?