Knowledge Management Subscription

[apoorva_tewari]

I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles.
Need information regarding below points:-
1. With Out of box functionality can user subscribe to Knowledge base/article only after clicking subscribe button from Knowledge Management Homepage or is there any other way to subscribe to it
2. If user subscribe to any knowledge base will he receive notification whenever any article under that knowledge base is commented/created/revised/checkout.
3. Who all will receive notification by default for knowledge base/article without subscribing and under what scenario(commented/created/revised/checkout)
4. Is it possible to subscribe to Knowledgebase Categories
5. What's the difference between these 2 notification (KM Subscription: Article revised in KB and KM Subscription: Article revised)
6. In Knowledge Subscription page its showing article subscribed to based on Topic can we change it to KB number instead.(tried changing Display value to just KB number but still its showing topic only for subscription)

Thanks in advance.

[Allen Andreas]

Hi,

This should help answer some of your questions: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/con...

[apoorva_tewari · Accepted solution]

KM Subscription Properties section
Uncheck Enable Subscribe feature for KM and Click on save.

Please follow below document for more information

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/tas...