Hi all!Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each ...
Hello, I created an include script making a GET API call and I would like to get the response and populate a select box variable from a service catalog, but I don't know exactly how to assemble this client script, it would be OnChange: My script Incl...
What do I need to do to connect Snow and PagerDuty?I want to send a notification from PagerDuty about a ticket created in Snow. (Call on-call member)
Total Number of Queries ReceivedTotal volume of invoice and payment queries received over a specific period.These are stratagic reports invoice case manage table--sn_ap_cm_ap_case
I'm creating a catalogue item, in that I'm having a Yes/No field named Confidential and when yes is selected then the request raised should be visible to requestor and a particular group. I tried with ACL but there is an ACL which is overriding it no...
Hi All, I have a custom table called portfolio which contains a field approval group which refers to group table. Also i have a catalog item which has a variable (reference type) which refers to Portfolio table. So i want when i select any Portfolio ...
I am currently in my table of customer_accounts. I want to filter accounts that DO NOT have any record associated with their related list of "sn_install_base_sold_product". The funnel filter doesn't work since the sn_install_base_sold_product isnt ...
Hi Everyone,How to pull the List Collector complete reference field table data into the right bucket by default.I want the entire table data needs to prepopulated in list collector variable to the customer when the form loads. Thanks
I see on the ITSM Success Dashboard, under the 'Service Catalog' tab, we have a couple of metrics that I can't seem to find documentation on 'Catalog Item Best Practice Deviations''Catalog Item VA Render Type' Do we know what these two items are look...
I have a reference field on incident pointing to users. I dont want to have the ability to click on new button from there. How can i remove the new button? Users have access to create the record but dont want to have the option from the reference fie...
Backlog of QueriesNumber of outstanding queries that remain unresolved. By using Invoice case management table : sn_ap_cm_ap_case
I have a request item where it we have a date field will select future dates after full filling first task second task should create when the date is matches with today date until then it should wait for condition to satisfy?when I tried with wait fo...
Hi Team, Using the script I am given condition to wait for condition action , below script i am usedvar date = new GlideDate();var vk =fd_data.trigger.request_item.variables.end_date.getValue();if(vk<=date){ return true;}else{ return false;} ...
Hi Folks/Experts,When I click on "Start Teams Chat" from Service Operations Workspace it gets stuck at authentication and gives below screen.** Does it need any separate configuration ? Just for information → My Virtual Agent is working fine with MS ...
