Add a new variable to a Change form and not update old records with the new variable
I have a request to add a checkbox to the Change form. Adding the checkbox is not a problem but I don't want to update old records when I Save/Update.
Forum Posts
Resolved! Script to calculate numeric value
Script query return 3 numeric value for one record size valueRequirement is that , we need to calculate (add) all these and update the total through BR
template- dynamincally pull information from long description help
We have a 3rd party company that submits tickets through email. They cannot add the proper information to the ticket fields themselves instead putting all information in description, is it possible for the template to parse that information and fill ...
Where will I effectively insert a/the business calendar in this Script
Hello all,I have a requirement to auto-populate an End Date, based on the value of Plan Period (30, 60, or 90 Days) and Start Date. The script below works fine, except that it does not factor the Business Calendar (holidays and weekends) into it's ca...
Change Task Date Validation
Hi Team I am trying to add validation for change task Planned Start and Planned End dates.Planned start and planned end should be in between Change Planned Start and Change Planned end date and planned Start Date can not be after Planned end date, si...
Restrict the raising of changes within a change window
Hiive set up a BR to restrict the amount of Normal changes that can have the same start_time Before, update, change_request (function executeRule(current, previous /*null when async*/) { // Add your code here // Create an aggregate object ...
Resolved! Populate the variable based on first variable selection
Hi All, I have two reference field type variables which points to same table , I need to populate the second variable ( A) based on the first variable (B) selection . How can I achieve this ? Pls help
ATF : test steps failure
ATF test step failing with a error message : "FAILURE: Unable to find record '7327715493eb061029503a018bba10a6' in table 'x_axai3_on_call_ocr_instances' "
ATF Test step creation
How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."
Problem Management questions
Hi team, I am working on a problem management optimization project and I am curious if anyone has any RCA closure codes that are working really well that they are willing to share.Secondly, curious if anyone has implemented a Fix Task due date for an...
Calling script include in on submit client script (not setting value)
Hi team, I am calling script include and setting value of variable but the value is not setting, script include:var DecisionTable = Class.create();DecisionTable.prototype = Object.extendsObject(AbstractAjaxProcessor, { getRiskrating: function() { ...
User IDs changing to sys ID when users deleted in AD
Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...
Business rule to restrict certain incidents
Good Morning I have been asked to restrict certain incident records from being viewed unless a user has a certain role. So for example if you have the role 'itil' then you can view all incidents apart specific breach incidents. However if you have th...
How to change font color of Opened for field to red when user is VIP on interaction form in SOW view
Hi, We have a requirement where we need to display 'opened for' field in red color or need to add vip icon to it on interaction form.I've written a onChange client script on opened for field which is working as expected when I was in fulfillment view...
Restrict RITM and SCTASK Based on Assignment groups
HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...
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