This query is about Survey notifications. Not everyone fills in the survey after they accept the incident solution.A few users fill in the survey immediately after they had accepted the solution for the incident, so the notification is not required i...
Hi Team,After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?BR
Hello All,As shown in the screenshot below, we are using Change Management on the workspace. The requirement is to move the "Assess Risk" button to the header, beside the "Risk Assessment" button, or alternatively, replace the "Risk Assessment" butto...
Hi Team, We have requirement to make return dynamic value (date )in bold , when using generate PDF document.example var newDateString = 'the ' + dayWithSuffix + " day of " + fullMonthName + " " + year + '.';return newDateString; So return value of n...
Hello Community,Did anyone worked on Active Directory activity pack. It has multiple Orchestration activities like creating AD Object, Add User to Group, etc...To configure this, may I know how the credential are setup. I believe a Windows type Orche...
Hi, We are trying to automate creating users in AD. We have also recently created a new midserver as well. We are having issues with access according to the logs. We are able to successfully lookup users though so from my understanding it can’t be an...
Hello Team, We have scenarion, our team creates incidents in daily basis in my instance. When ever incidents creates in my instance, we need to move tjose incidents to another instance. This leads to integrate within the 2 instances. Could you please...
Hi All, I want to show a timeline page on the service portal in which user will be able to apply some filters dynamically.Could anyone please confirm if this could be achieved? thanks.Example:OOB we have :https://<instance_name>.service-now.com/cmn_t...
I have noticed quite a bit duplicate CIs in cmdb_ci_appl table (from discovery). Any idiea what is the purpose of this class ?what exactly is the difference between Application and Software in servicenow classes.
Hi As I have a requirement . I am new to servicenow can any one guide me on this,Following are the modifications required to the "Assignment Group" Field & "Assign to Me" option on the Task Level.This is in regards to the configuration wherein the u...
For an Incident ticket I want to hide the Urgency variable and show the calculated Priority variableWhere do I find and add or remove variable shown in the ticket header for an Incident? Where do I find and add or remove variable shown in the ticke...
Hello Everyone, I have a requirement, If Parent incident is closed, all associated child incidents should get auto close. How to Achieve this through Business rule. Please Provide Solution.
What is the order of evaluation or record ACL? Is it like, 1. Match object against table level ACL rule 2. Match object against field level ACL rule (OR) 1. Match object against field level ACL rule 2. Match object against table level ACL rule ...
Hi,When reviewing table schema's I noticed there are the following filters:referenced tables = ?referencing tables = I assume this means means the table is referencing another table e.g. 'problem.reopened_by' references the sys_user table. extended t...
I am trying to write an ATF test that should be simple, but has one sticking point right at the beginning. I need to impersonate a member of a specific group. Best practices say that we should not directly impersonate an existing user, so I have two...
