hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.
I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance..
Hello Every one, I am trying to add Change approval url in the email notification.I used ${URI_REF} function to display change request number with hyperlink.Added below line in email notification body."Click Here to Approve: ${URI_REF}" But it is di...
To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...
Hi Guys, Hope you can direct me right Direction. I am trying to setup a KB called "Test ABC" which is only accessible to selected few users from a Group "Test" in Washington ServiceNow instance. I created a user Criteria for this Group called "Test" ...
Hello experts, The customer business requirement is to reduce the ticketing basis per month (incidents), so the end user would navigate into the portal and open a live agent request via a virtual agent to interact and resolve his issue with the possi...
Hi Team, I have requirement in reports where i have to exclude records created on weekends i.e. sat and sundays. and the count of those records i have to show it in same day column. Report type : Bar Chart in this report below are the filter i have a...
We are following the below steps to deploy knowledge management plugin in MS Word.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/configure-km-add-in-word.html Initially, we deployed it in DE...
Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.
Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all 21 records v...
Hi All, I have one scheduled data import (JDBC) which runs twice a week. I want ,There should be incident created when import job fails with error or there is no data to import.In incident description ,we need to provide details like import set numbe...
HelloCan we show pending knowledge articles in global search through short description as it is working for published knowledge articles. And it should be visible for ITIL users as well.Can someone share suggestions here!Thanks in advancePriyanka
In many ServiceNow interviews or in any interview there are some managerial questions . I tried to find some managerial based questions which can be asked during the interview process collected from various sources. 1. What's your biggest professio...
Hi, We have subcategory field that field is dependent on Category it is working fine for dependency b/w category and subcategory.Here I need to give subcategory field that field is dependent on Select type of application field for dependency b/w Sele...
I'm trying to add Child incident tab on incident form to related list but I can't find it.
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