ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Show the Submit Button on New record

Hi All,I want to show "Submit" button on hardware asset form when creating new record.below image, I am not be able to see the submit button when creating a new record, how to visible this submit button on form. I have a "Asset" role for create a new...

Screenshot (166).png

Jenkins V2 spoke perform build with parameters

Hi Jenkin v2 spoke Action  "Perform build with parameters" its giving below error when trying to test "Error " The requested job doesn't exist or inaccessible. kindly help. 

Mahesh4 by Tera Contributor
  • 284 Views
  • 2 replies
  • 0 helpfuls

Can I use decision table for two levels of approvals ?

I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...

Service Operation Workspace custom updates

Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance  

Anoja by Mega Sage
  • 322 Views
  • 1 replies
  • 0 helpfuls

Fields are not copied when copying a change

Hello evreyone !I want to add the std_change_producer_version field to the list of copied attributes when I copy a change so that the copied change complies with the Standard Change Policy Customization Properties for the Change Management Module But...

Clement_V_0-1719238014470.png
Clement_V by Tera Guru
  • 555 Views
  • 2 replies
  • 0 helpfuls

Need to make State read only when ITIL user closes the task

Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected.   Any guidance would be ...

mallikabhupathi_0-1719284149556.png

Configure Security Rules

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!   As a change manager, I want all fields to be set as read only after a change is closed.    Create...

gianluca5 by Giga Contributor
  • 4456 Views
  • 5 replies
  • 71 helpfuls

Scrip step in flow while migrating from workflow

Above is not working as expected, can you please suggest modification, or alternativesIf new name is entered in field, return yes, else no, and if new name is entered in field, create catalog task,I am migrating workflow to flow, above step in workfl...

venkata2023_0-1719084231467.png
venkata2023 by Tera Contributor
  • 261 Views
  • 3 replies
  • 0 helpfuls

Workflow wait for condition struck at running?

Wait for condition met satisfied but it not move forward( Workflow configured in request table) var gt = new GlideRecord('consume_asset_task');gt.addQuery('u_request' , current.sys_id);gt.addQuery('stateIN3,4,7'); // closed completed . closed incompl...

sukran_1-1719247129467.png sukran_2-1719247171189.png
sukran by Mega Sage
  • 209 Views
  • 2 replies
  • 0 helpfuls