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05-31-2016 11:05 AM
We are getting ready to migrate to Knowledge V3 and use Service Portal. I understand that in ServiceNow (not the service portal environment), Knowledge can be configured so that multiple knowledge bases can be created with different user criteria specifications. When doing a knowledge search from the Service Portal, does it span the multiple knowledge bases and apply the user criteria so that the user in Service Portal only see's what they are suppose to see?
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06-02-2016 10:22 PM
That's correct... only one Knowledge Base and Service Catalog per portal. Of course you can always create your own widgets to circumvent that if needed, but I have done several deployments already and have found this to be a big advantage. You can always use multiple portal records to toggle between the knowledge bases you would like to view. Also, it does check permissions on the articles so users will only see what they have permission to see.
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08-24-2016 02:42 PM
Sorry to rant, but I could always use a different tool other than ServiceNow too. I don't think the answer should so quickly be you can always customize..... I guess I'm where you were at Nathan before you warmed up to only allowing a single KB. "At first I hated it"
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08-24-2016 03:02 PM
I haven't used it but you may want to check out: ServiceNow Share on Share which does seem to open up the portal to multiple KB's and SC's.
