ISSUE:We understand that your Notifications are not triggering as per configsSOLUTION PROPOSED:We investigated and identified that the email notification "MTH SCTask Group Assigned (LIMS)" created on the SC_TASK table is being sent out when 'sc_task....
In HR agent workspace we need to add date field in g_modal window.
HiI am currently involved in a Hardware Asset Management (HAM) implementation and migration project. We are setting up Hardware Asset Management for a customer in a Greenfield instance . We will be loading asset data manually for compute and workplac...
Hi,I have created a UI action on my incident form and set up an event. The UI action calls the event and a notification is triggered which I set it up. Now, I've enabled the option "include attachments " in the notifications which as a result is send...
Hello Everyone,I have one requirement related to the catalog item. In my catalog item there is a one list collector.REQ : If "ALL or N/A" is selected don’t allow any other selections in list collector.Table - Sys_user tableHere multiple values in lis...
As a change manager, I want an emergency change to be created only from P1 or P2 incidents.1. Edit Change Interceptor to disable Emergency change.2. "Create Emergency Change" UI action should be only be visible for P1/P2 incidents.3. Impersonate itil...
Hi-Is there a way to copy over bookmarks from one user's profile to another? I've looked but haven't found a way to do so, and I'm not sure if this is possible.Thanks!
The ability to hide a catalog item can be managed with "User Criteria", but is there a way to allow some delegated people (asset managers) to be able to order those same items on behalf of the people that the catalog item is hidden from? We want the ...
i have created a mail script to create a meeting invite for a weekly calll to who ever sublits an RITM for a particulatr catalog using ics template . and tried caling ics as body and attachment in email notification . but invite is not getting creat...
Hello, To give you some background we decided to create our own status report on the service portal with a drop down where the driver is the parent project and you can select the date of the report which will display the data.On the status report tab...
Hi Experts, The activity details are not in synced with the native record. There are three updated on the activity stream but in portal widget called "Data Table from Instance Definition" is not showing any updated of the activity stream under acti...
Hello, I am trying to set AI search for Next Experience Search, but while migrating Zing to AI search in Next Experience, I am facing with the error -->Error Message: Search Source condition could not be saved. See logs for details. and in log it is ...
How can i change service operation workspace search engine from zing to AI Search?Please provide me the detailed steps to configure this? and please do not provide Chat-Gpt response
Hi Team, Any solution for the below one Kindly let me know. The out-of-the box Duplicate CI Remediator remediation process for closed/inactive Change Requests does not update the configuration item reference field with the main CI. Thanks in advance....
Hi Team, I need to add a 'Test Connection' button on the properties page (basically i categorized the properties and showing them inside a new menu item.) How can we display a custom 'Test Connection' button on the same. Thanks Bishal
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