We have created the 'Link to Change' Search Action Configuration for Agent Assist for change requests. The button is displayed as expected; however, when we click on it, nothing happens. The expected behavior is that when we click on the 'Link to Cha...
HiI have created a report to check the duplicated user accounts. To achieve this, I've created a new script include to return all the duplicated records by my field "Global ID". To check if the script is correct, I ran it inside a background script...
Dear community,Hope you are doing well & good !"I am looking for a solution to reassign cases to another group when a skilled individual is unavailable online, as per the skill-based assignment rule in Advanced Work Assignment (AWA) in ServiceNow. Co...
Hi All,I am having a requirement to call variables details in notification when we are sending it to requester.Please let me know how I can call the variables in notification. Sample:Hi <requested for>Based on selection, these are the below details t...
Dear Experts, We are creating a new conflict state in the conflict table stating " In the Maintenance Window*. Not sure whether someone has tried to create this as a custom state OR as a conflict entry... I tried creating a property and putting thi...
What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...
How to Create a role ABC and assign the role to a user who will only be able to edit short description on form view of an incident and other fields will be read only?
I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using ...
we want to show the my asset records depends on support group users in workspace , any idea how to achieve this?
Hello Everyone, I want to update the "First name Last name" in the Updated By field (sys_updated_by OOTB) instead of ID.I tried creating a Onbefore Business rule which is not working properly. (function executeRule(current, previous /* previous */ ) ...
Hi, I want to add the sys id column to the task sla table how can I do that? it's not the list see below. Regards CarolMa
how to compare the x-ms-exchange-parent-message-id of the original email and References of the forward or reply email. I want to do some script manipulation based on the "parent message id" and "References" tags of email header in service now to rest...
In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and rej...
I have two seperate portals configured in Servicenow. One internal using Single Sign on with AD users. With these users they are split into ITIL or non ITIL users Internal Non itil role users are redirected directly to /sp portal when entering our i...
what I am trying is in Incident table which is the child table of Task table, in assignment_group column trying to Override reference qualifier and adding the active=true^EQso that assignment_group will reflect only active groups and that change sho...
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