ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Issue with g_form.getControl() in Client Script

Hi, I have a "satge" field that I want to highlight with a red background when the value is "waiting_for_approval". The script works fine in the instance but not in the Service Portal. Can anyone suggest an alternative approach to achieve this in the...

Resolved! Need help with User Criteria script

Hi, I'm trying to set up a User Criteria script for a catalog item that allows users with the employee number "192" to view the catalog item. Users with any other employee number should not be able to view the item. Below is my script, but I'm not ge...

Resolved! Collapsing Variable Formatter on RITM Form

Hi team,I have a variable formatter on the RITM form. Since the variable count is high and we're not using a variable set, is it possible to collapse the variable formatter and expand it on demand? Also, DOM manipulation is not an option, so I’m look...

monica190 by Tera Expert
  • 651 Views
  • 4 replies
  • 2 helpfuls

How to get the attachments related with incidents/CRs as a report

Hello, I am looking for ways to pull/map attachments related with incidents/CRs as a report.  Is there a way to do this? We need backups of all of our incidents and Change requests with all related attachments.  Please advice.Thank you in advanced! W...

Wendy20 by Tera Expert
  • 583 Views
  • 4 replies
  • 0 helpfuls

Brainstorming: How to get around mandatory fields

Hello Community, I am making an order guide for new hire accounts.  At the bottom of the order guide, it ask, "Will the new hire need any additional application access?"  and the hiring manager can opt in for whatever is listed there. On the order gu...

Resolved! Help with comparing the differences between 2 arrays

Hi,  I need to compare 2 arrays. Find the sysids from array Array1 and see if they exist in Array2. If they don't add them to array3. The arrays are displaying correctly but when I try to log array3 to find the difference, it just seems to be logging...

sndev1099 by Giga Expert
  • 3238 Views
  • 9 replies
  • 2 helpfuls

Resolved! copy attachement on close notification

Hello,When an incident's state is set to "Closed," a closure notification is sent. I would like to ensure that all attachments related to the incident are included in this email notification.What is the best approach to achieve this? Should this be h...

ammar_k by Tera Expert
  • 350 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reference Qualifier

I have 2 variable referencing to same table. Variable A and B.The table they are referencing to have parent child relationship between records like Incidents and child incidents.Requirement is when I select some value in A, B should show only child r...

David Boom by Tera Contributor
  • 630 Views
  • 4 replies
  • 2 helpfuls