I've created a new record producer, and instead of scripting the values to populate the fields on the incident, I created a flow in Flow Designer to it. The problem I'm having is, how do I attach the flow to the record producer. Catalog task has a ...
This is the OOB workflow. I deactivated it then tried to activate this,it is showing disabled
I have a requirement to give 5 variables as checkbox under a label named " enviornment" and this label and checkboxes should be visible only if request type is "add".Selection is mandatory for the checkbox.below are the variables summaryrequest type ...
Has anyone implemented Devops Change velocity ,can anyone help me with step by step details
Does anyone know about method: isReadingPermitted()I am troubleshooting the visibility to some Business Services, and I found out the ACLs which are calling the above script.Seems like the ACLs are evaluating to FALSE, so isReadingPermitted(current,g...
We are receiving empty short description and body email notification for Approval request, even the condition has mentioned type is not requested item. Could you please let us know how to solve this.
Hi Team,I need urgent assistance.I've created the scheduled job below, which runs every 1 minute (repeat interval: periodically).The requirement is to set the state of the task to "Open" and clear the "Assigned to" field if the task is not closed wit...
New to ServiceNow. We have three instances (DEV/UAT/PROD) and have configured provisioning for all. Am i right to assume that users & groups in different instances should and will have different sysIDs. We have had problems with our Prod instance and...
we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports
Hello everyone,In Flow Designer, we have the Fire Event action, which is useful for triggering registered events. However, I’ve run into a challenge: I can’t find a way to search for where Fire Event actions are used, similar to how we can search for...
We currently have a reference variable on a record producer that we would like to change to a lookup select box .As a reference variable, the mapping is successful. When I change the variable type from reference to lookup select box, the variable no...
Hi Team, My requirement is to set the state to open if the ticket is in work in progress state for more then 15 minutes (doesn't close) when a ticket is assigned to automation. I have written a schedule job which works but resets the ticket to open s...
Hi there, I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs. I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good a...
Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance
Good morning.I have built a Catalog Form where there is a question asked, "Which mailbox should the email be sent from?", which has 3 emails in it.So, when the email is selected, it should become the "From" and send it to the "Requested for" and "Sup...
