I wanted to hide Idea table for 1 group that group has ITIL role it is possible if yes let me know
Hi All,I wanted to hide Idea table for 1 group that group has ITIL role it is possible if yes let me know how?Thanks & RegardsKP
Forum Posts
basic questions
Team looking for below answer 1-how to link application service to business service ? also CI 2-how can business user create service catalog and not dependent on service now ?3-how does the system differentiate between a record and configuration ?4-h...
Resolved! Use of (function executeRule(current, previous /*null when async*/)
Can someone explain the purpose of below predefined function in business rules. (function executeRule(current, previous /*null when async*/) { // Add your code here })(current, previous);
Update a coelesce field in transform map
Hi,I have a transform map which is updating groups table. I have a requirement where based on the condition I need to update the group name. But I am using group name as a coelesce field. Whenever I try to update the group name it gives an error : un...
Resolved! Why is roat_admin deprecated?
Why is DOCS showing that rota_admin should not be used for new users as it is deprecated? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/administer/on-call-scheduling/concept/roles-assigning-oncall.html As far as I can tel...
Problem Management life cycle
Hello Everyone,Can someone explain the problem lifecycle? I haven't fully understood its implementation, even after completing the module in the ServiceNow platform and watching YouTube videos. I would appreciate it if you could share some notes as w...
Module
What is a Module ? 1.The functionality within an application menu such as opening a page in the content frame or a separate tab or window.or2.A way of helping users quickly access information and services by ltering the items in the Application Navig...
How to set the approval based on choice selection from catalog variable in flow designer?
Hi All,Actually i am facing an issue, i have one "Look up select box" variable(Which software) , so when user submitted request with one of choice value (Lightroom, Canva, ShutterStock), then we need to send an approval to Manager . So here i have c...
Interactive Filters
I have a report the has Assigned To as one of the filters. We have several folks listed in that report and the report runs fine. I've been tasked with adding that report to a Dashboard and use an interactive filter to add/remove Assigned To folks.My ...
Email Notification
Hi everyone! I have added an additional question to Notification RequirementTwo notifications that start at the same time with the same receivers are differentiated by weight so that one notification should start rather than both, but if a user in a ...
New Benchmarks Dashboard
In the new Benchmarks dashboard, is there a way to include all regions - a global KPI value? Looks like a specific region must be picked (e.g. Americas, APAC,EMEA.....). I only want to use Industry and Company size.
Resolved! KB article retire workflow is getting triggered by admin itself
Hello Community, I have created custom retire Knowledge workflow.In lower instance , these are working fine ( getting triggered only one , retire button is clicked) but in prod these workflow is automatically triggered although the valid to day is a...
Resolved! User cannot assign group on reference field
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.acti...
Resolved! How to Log Incident State Changes in Additional Comments?
I created a Business Rule to log state changes in the Additional Comments section when an incident is updated. Business Rule Details:When to Run:When: Before an update is checkedConditions:State is New, In Progress, On Hold, ResolvedOR State is Cance...
Renaming Assignment Groups and the potential impact
Hi all, We have had a re-brand in our area and I want to rename the assignment groups we utilised previously. Can someone help me to understand if I complete the name change, will all of the following naturally update?ReportingWorkflowsCould there be...
