Linking Incidents to Changes

[#1]

In our instance which I am sure is pretty much out of the box for Change, there is a section at the bottom which links Problems to Changes or would list the problem that the change was created from. How can I recreate that section for Incident so that it would list the incident number that a change was created from or so I could add an incident to a change later.

Thanks,

Andrew

[Community Alums]

I have similar requirement. Did you resolve this?

[Community Alums]

I have similar requirement. I created 10 change request fields (like rfc) and those records will be listed below in a "change request" related list I built.

I made these 10 change requests to show up in the Incident Form Related List.

Now, when I go into the change# that I added on incident form, I should see the Incident# in the Change Request > "Incidents Pending Change". How to edit this relationship to show any of these? Incident.rfc, Incident.change_request2, incident.change_request3, incident.change_request4, etc

When I configure related list on change request form, I see the below one available. But just want to know if it is possible to show them always under one tab?

Like "Incident Pending Change" can have Change Request #1 or Change Request #2 or Change Request #3 etc.

Is it possible to alter this script? or do you suggest any other alternate solution?

[kristenankeny]

To go back to Mark's suggestion, I would use a custom many-to-many table to link incidents to change. We've started this set up in our system. Then, on the forms you can add the "related lists" for incidents/changes.

If you keep the custom fields as you've set them up, then you should create a new defined relationship to apply to change request and queries from incident. Then you'll have to script it to check any of the fields for the change record (current.addOrQuery('u_change_request_1',parent.sys_id);)