List collector Clear Option

[Brian Lancaster]

I have a catalog task with a UI policy, if Other is selected in the list collector a text box appears.   If someone then choose a different request type that does not have the list collector the text box still appears.   For a drop down I can run the following code to set the drop down back to --None--.   Is there similar code I can use in a client script for a list collector.   This does not appear to work for a list collector.

g_form.setValue('changetype', '', '--None--');

[Pradeep Sharma]

Hi Brian,

I hope this article will answer your question.

http://www.servicenowguru.com/scripting/client-scripts-scripting/changing-filter-list-collector-vari...

Let me know if you have any questions.

Thanks

Pradeep Sharma

[Brian Lancaster]

I don't want to change the filter.   I want to remove the option they have selected.

[Pradeep Sharma]

Check if this helps

http://www.servicenowguru.com/scripting/client-scripts-scripting/move-list-collector-options/

Thanks

Pradeep Sharma

[Mark Stanger · Accepted solution]

I think this is actually what you're after.

» How to Move List Collector Options with a Catalog Client Script in Service-now

It's designed to work on the front-end catalog form though so I'm not sure how it will work on a back-end catalog task.   In general, you'll have a much better experience with service catalog variables if you refrain from this type of manipulation on the back-end tasks.   They're just not designed with the same capabilities there.