List collector field with email option in Service Catalog

[Robert T]

In other tables the Watch List list collector object can also have an email box, for typing in emails directly which are not.

I'm working in the Service Catalog, and would like to provide the ability for users to select a user from a list collector, but also to add an email address directly should their user not exist or have some other reason for needing notification.

Is this possible? (I've read in some other threads that it is not, but many of them are dated and I am surprised that it is not).

[Brian Lancaster · Accepted solution]

As far as I know this is still the case. List collector variables only allow you to select items from the table you point to.

[Robert T]

This is what's capable at least on incidents.  What would be the best way to reproduce this function?

[Brian Lancaster]

I don't think there is a way. Variable type of list collector is the closest thing available but does not work like a glide list field when it comes to adding items that do not exist in a table. 

[OlaN]

Hi,

That's not possible using a List collector. Like Brian said, you can only use List collector to point to records that already exist.

You are comparing with watchlist, which is a GlideList, and that type is not available in Service Portal.

In order to get that functionality, you will need to create an additional variable, single line text that would allow for input of a email address.