Hi everyone,I have one catalog client script that works perfectly:function onChange(control, oldValue, newValue, isLoading) {var caller= g_form.getReference('Employee');var gr = new GlideRecord('cmn_department');gr.get(caller.department);g_form.setVa...
Hi Team,I have created a table "Expenses type" and added the data in it like travel. medical etc..,Now, i need the data from this table to other field which i am using in other place, i am using in order guide.I have taken a field and added reference...
Hi All,I am writing UI action on Incident table for 'List Choice'. I am using GlideModal in UI Action to populate a window based on some condition. Below is the code I am using, var dialog = new GlideModal('add_selected_metadata_link_dialog'); ...
We upgraded our instance to Jakarta and UI16 from Helsinki and UI15 over the weekend. This morning we have some itil users unable to see the work notes field on some forms. Some people can see the field on incidents but not tasks, some can not see on...
Hi All,Can anyone please help me to understand what does 'sysparm_ck' denotes/represent in the URL? I have the following URL that I am getting:/u_alerts.do?sys_id=-1&sysparm_ck=93c956100f0013005ff1cd8ce1050efa93c4b8392499c2c6ee445893461ef82d4c6a7d4d&...
Hi All,I have a requirement were I need to create a reference field to selected the Users. I tried to use 'List' type field for this. So when I select the users from this List type field I am able to select single user at a time.However as per the ac...
Hi All,In some user's home page few 5-6 dashboard/reports have been set and whenever they are login in to Service now they are facing performance issue.Could you please suggest how to improve the performance ?
HI,I have an assessment and when I attempt to assign the assessment to an any user,I receive the following response from ServiceNow: Instance could not be created. Any ideas on how I can assign the assessment or avoid this error message? I tracked th...
We are designing the CI taxonomy of databases in preparation for loading them into the ServiceNow CMDB, and we've run into some problems figuring out the best way to implement database clusters. We have multiple types of databases and not all of th...
Hi, I'm using Service Now login and ADFS. I would like to know where the URL can be configured once the Session is timeout? Currently, it is taking to a default login page of the ADFS (both cases). I would like to redirect to a different ...
Is there a way to force this field to truncate to a specified amount? I would like the field to Truncate on lists to 100 characters, but be able to contain 160 characters if you view the record within the form.I understand you can do it globally with...
After Business rule on the incident table running twice.Above is the Script causing an issue and below are the results. The result shows that it has two updates. Is there a way to make this not happen twice?
Hi All - Can someone explain how to link subcategories to a certain category in CHANGE? We created the new category called "Services" andwhen this is chosen we only want certain subcategories to be a choice, not all of them.
Hi, I wanted to ask what best practice is in the scenario below?My Incident table "default view" on the Form Design is used to handle all incidents logged via the SP portal and Service Desk.I have a secondary module under the Service Desk application...
I searched in the the documentation but not listed there.I searched in my instance, can't able to get correctly.
