how to debug business rule
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
Forum Posts
Resolved! Dates on Imports Disappearing
Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Resolved! Excel import on field type currency
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
Resolved! How to recover deleted application with all modules
Hi aI deleted by mistake incident application, I got to restore from Deleted records but now appears without modules. (create new, etc ... )Is there any way to return to a previous point or restore it completely?Thanks in advance
CMDB CI Naming Convention (do you include version ID?)
We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute. Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate. One is Tomcat V4...
Service Now Login federated Office 365 and Azure Active Directory
If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident. Here is the vis...
Resolved! Auto assigning an incident to a Service Desk Group, then forwarding
Incident Assingment - - Our current implementation has incidents being routed to an Assignment Group, via a lookup table, based on Category/Subcategory/Application. With the install of a brand new Service Desk, all incidents will route through our Se...
Resolved! How to set a catalog item variable to ReadOnly?
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
Resolved! Set Impact and Urgency using data lookup
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
how do i add a new user into surf service now?
I'm trying to add a new user to our surf.service-now.com. your help is much appreciate it
Resolved! ACL check for groups
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
How do you handle the assignment of shared assets
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Resolved! CI Relationship-Query to get the root CI
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
How to get sys_id from a related list and populate it on a form
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Resolved! Vendor Management and SLA's
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
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