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Closing bulk incidents

Hi,I have configured the service-now for creating incidents based on inbound emails and it is working fine. I am looking for a way in which i will be able to close n-number of incidents with same reason ( coz at times we get repetitive alerts and clo...

rohit231 by Kilo Explorer
  • 5443 Views
  • 3 replies
  • 0 helpfuls

Impersonation not fully functioning

I'm an admin and I'm having trouble with the impersonation feature for Problem Management. Right now, I tried using the impersonation feature and it works if I try to impersonate an 'Incident User' but when trying to impersonate an actual person (wit...

Resolved! How to set assignment group from a Catalog Item

I have a catalog item called "Self Assigned Task".   I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups.   I would like to take the group selected during the Request process and have it fol...

jmbrake by Kilo Expert
  • 8341 Views
  • 16 replies
  • 0 helpfuls

Resolved! Relating Closed incidents to problem

Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...

larsbager by Tera Contributor
  • 5522 Views
  • 5 replies
  • 0 helpfuls

Relationships between RFCs and Problems/Incidents

We are designing our RFC form, and we want to display Problems and Incidents related to a change on the form. I have a question about the out-of-the-box functionality for relating RFCs to Problems and Incidents.It seems that when a new RFC is created...

cdugas by Kilo Contributor
  • 3568 Views
  • 6 replies
  • 0 helpfuls

Distinct or unique values on reference field / lookup

Hey allOn a form i have created a reference field which points to a custom table and this table has NO UNIQUE key.So upon clicking the lookup icon, it should display only unique or distinct values like below it should show only 1200 and 1300.       ...

Nik Amy by Tera Contributor
  • 6092 Views
  • 17 replies
  • 4 helpfuls

Resolved! LDAP: Not all AD Attributes get imported

We like to import data from AD to our User table. And the next Attributes we like to import from AD: sAMAccountName,mail,telephoneNumber,mobile,home,Phone,employeeID But the only ones we get of that list is sAMAccountName,mail. The rest of that list ...

BrwoseLDAP.jpg ImportLDAP.jpg
Alex125 by Giga Expert
  • 8863 Views
  • 15 replies
  • 4 helpfuls

"Monitor" Category and CI

Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...

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usuglatwala by Tera Contributor
  • 2869 Views
  • 2 replies
  • 2 helpfuls

Resolved! Contract Management Approval

I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...

10382 by Kilo Contributor
  • 2498 Views
  • 4 replies
  • 0 helpfuls

Default Sort on sysapproval_approver

We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...

thenning by Giga Contributor
  • 4828 Views
  • 4 replies
  • 8 helpfuls

Set Readonly for a List Collector Catalog Variable?

Hi,I can set Readonly for simple variables that originate from catalog requests in the resulting tasks by using a client script on the sc_task form with: g_form.setReadonly('variables.my_variable',true); This works fine with simple variables, e.g. w...

ctu1 by Giga Expert
  • 3731 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to copy 'Product' choice list from Incident to Problem table

Hey everyoneWe're overhauling our Problem module. It looks like the Category field currently on the Problem form mirrors that on the Incident form - note it is not on task table so the field and choice value must have been manually inputted on the pr...

jas101 by Tera Expert
  • 2724 Views
  • 8 replies
  • 6 helpfuls

Resolved! Issue with linking incidents to problems

Usually, within Problems, we have a related Incidents list at the bottom which will show us all INC's attached to the PRB. If we hit edit, we used to be able to search for the INC and attach it to the PRB. Since a recent version update, we now see no...

nosferatu by Giga Contributor
  • 1999 Views
  • 4 replies
  • 2 helpfuls