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"Monitor" Category and CI

Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...

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usuglatwala by Tera Contributor
  • 2869 Views
  • 2 replies
  • 2 helpfuls

Resolved! Contract Management Approval

I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...

10382 by Kilo Contributor
  • 2497 Views
  • 4 replies
  • 0 helpfuls

Default Sort on sysapproval_approver

We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...

thenning by Giga Contributor
  • 4827 Views
  • 4 replies
  • 8 helpfuls

Set Readonly for a List Collector Catalog Variable?

Hi,I can set Readonly for simple variables that originate from catalog requests in the resulting tasks by using a client script on the sc_task form with: g_form.setReadonly('variables.my_variable',true); This works fine with simple variables, e.g. w...

ctu1 by Giga Expert
  • 3731 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to copy 'Product' choice list from Incident to Problem table

Hey everyoneWe're overhauling our Problem module. It looks like the Category field currently on the Problem form mirrors that on the Incident form - note it is not on task table so the field and choice value must have been manually inputted on the pr...

jas101 by Tera Expert
  • 2723 Views
  • 8 replies
  • 6 helpfuls

Resolved! Issue with linking incidents to problems

Usually, within Problems, we have a related Incidents list at the bottom which will show us all INC's attached to the PRB. If we hit edit, we used to be able to search for the INC and attach it to the PRB. Since a recent version update, we now see no...

nosferatu by Giga Contributor
  • 1994 Views
  • 4 replies
  • 2 helpfuls

Feedback options within ServiceNow

In our instance we are looking to open up an option on our self-service portal that will allow for customer feedback.   Initially the thought was to have it be an incident but as time went on, that didn't seem to be such a great idea as that's more f...

Travers M by Mega Guru
  • 3923 Views
  • 8 replies
  • 0 helpfuls

Resolved! Disabling Session Index in Saml login script

Hi all,We are configuring SSO   in service now, out third party IDP tool is not   sending the   session index   in response.     I have tested by commenting   below code in Saml login script , SSO works fine. Just wanted to know is there any drawback...

rnalband by Kilo Expert
  • 2483 Views
  • 2 replies
  • 0 helpfuls

Resolved! Importing different currency

Hey Guys,On the contract form, I have a currency field.I need to import the currency values which i get through excel sheet and they come in different currencies like 10 USD, 20 EUR, 20 GBP etc.When i tried importing them, all the values are coming a...

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Nik Amy by Tera Contributor
  • 2339 Views
  • 5 replies
  • 6 helpfuls

Custom Flow chart for Demo

Hello All,Is there a way to generate a Flow Chart right from a "Catalog Request for a Catalog Item" to "Purchase Order" to "Procurement" to "Asset Management" to "Assigning the Asset" to the Requested User?I need this for a Demo, so wanted to see if ...

usuglatwala by Tera Contributor
  • 1968 Views
  • 3 replies
  • 0 helpfuls

Apply template to Incident OnChange

Hi.I am a rank newbie at javascript and SNC--apologies in advance if this sounds dumb.When the help desk is working on a ticket, they may need to change an existing ticket to P1, or to open a new P1. When this happens, we want to apply a template to ...

shris by Kilo Contributor
  • 6706 Views
  • 12 replies
  • 1 helpfuls

Resolved! Barcode Scanning Integration

Hi, I was just wondering if anyone has any experience of implementing a barcode scanning solution to integrate with Service Now? I am really just looking for some sort of barcode scanner or app that will allow us to scan assets and their locations an...

emma_mullen by Kilo Contributor
  • 2953 Views
  • 1 replies
  • 0 helpfuls