List Collector Hide Email Option

[Katie A]

I have a List Collector that stores user records to add as approvers.

Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.

[Pradeep Sharma · Accepted solution]

Hi Kathryn,

Personalize the dictionary on the field and then have the attribute

no_email=true

Dictionary Attributes - ServiceNow Wiki

I hope this answers your question.

[srinivasthelu]

Basically Dictionary attribute controls it. Just copied below the statement from wiki.

no_email

true/false

any glide_list field referencing sys_user

If present or true, the email box is removed from the glide_list field like the "Watch list" field.

Right click on the field, select configure dictionary and add no_email=true in the attribute field

[SRE]

is this can be hidden by client script ?

based on users options it should hide or visible