Resolved! How to add DLs in the notifications?
Hi Community, How to send notifications to DLs? I want to trigger 2 notifications to a DL. Thanks
Forum Posts
AWS Service Management Connector Error
Recently i tried to add and validate a AWS Connector account but when i go to validate i recieve the error message below. Any advice? Error MessageError validating AWS account in one or more regions:AWS Security Hub in us-west-1: The specified queue ...
Make global search default to global for all users
Hi Team,When any user searches for any ticket on global search , he is given options to select workspace and global.Requirement is make global default to all users instead of giving them options to select workspace. Is this possible ? if so how ?
What Out of box mechanism moves change requests back to New when they are rejected?
dear community, In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. It seems this is an out of box mechanism that is behind this, could someone tell me which one? I tried to check the change f...
Is there a way to flag an Incident for Quality Assessment?
Is there a way for our second/third level teams to mark a ticket for immediate quality review? For example; First level Agent A misses a knowledge document and doesn't follow process when transfering the ticket to Team X. Second level Agent B can th...
Req state update
I'm using the below script to update the Request state and RITM stage based on the RITM state. It is working fine for individual RITMs but not for order guide. Can anyone help me on this (function executeRule(current, previous /*null when async*/ ) ...
Use Intent Discovery ML solution to tag incidents and help Task Intelligence, routing etc
Anyone been able to use the cool ML models from the Intent Discovery app (used for VA Topic Automation Discovery) to do ad-hoc classification of an inbound incident. I've tried but their ml model is of type workflow which is not callable ad-hoc. I'm ...
Resolved! Predictive intelligence for HRSD
Hi experts,How can we leverage Predictive intelligence for HRSD. What are the best use cases we can target for. If anyone implemented already please let me know the approach I need to follow. TIA
Catalog builder, create Request without an automatic Ctask and RITM
Hi Folks,hoping for some insight here -and thanks for you time. We are migrating a fairly mature system built on Workflow and catalog entries largely dependent on the Advanced view using code to create REQ's direct on sc_request - which is of course ...
Resolved! make Comments and worknotes section as default section
Hi experts,How can we make 'Comments and Worknotes' as a default section? When ever user over opens a case it is opening with Fullfilment Instructions tab. TIA
Add "Propose a new Standard Change Template" option on create a new change request page
We need to add an option called "Propose a New Standard Change Template" under the Standard Change section on the "Create New Change Request" page. Please provide guidance or suggest the best approach to implement this?
RITM closure only when all SCTASK (Automated/Manual) are closed
Hello Experts,I have a client requirement to allow users to create manual catalog task on a RITM record (post approval) in addition to the auto-generated catalog task. The automated task creation on RITM is driven by a subflow (attached for reference...
Update an existing AD group
Hi experts, Can someone guide me how to update an existing AD group from servicenow?I have a requirement to update an existing AD group to change the managedBy attribute. I have no idea where to start and how to start this.If someone can guide me wit...
Query on CIS-ITSM Certification
Hi All,i have done CSA certification in past which is expired now. i am planning for CIS-ITSM certification now. is it mandatory to take CSA certification again before CIS-ITSM or i can register for it directly?Thanks
Resolved! CIS-ITSM Certification Query
Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...
