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performance issue while closing catalog task

Hi All, When I am changing the catalog task state to closed it is taking approx 3 min. I have checked internet connection and all is fine. Please help me what may be reason. I am facing this issue for catalog task related to specific catalog item. Wh...

Cisco DNA Center Integration

I have an integration configured with Cisco DNA and ServiceNow (Washington DC).  The integration is done, but for some reason it's not generating change requests or incidents from Cicso DNA into ServiceNow.  What am I missing?

external.authentication.failed message digest

Hi everybody,I have an instance which is showing an "external.authentication.failed" message constantly(once or twice every minute)Log for this event shows as a first parameter the session ID, and the second, "Authentication requirement missing".This...

Resolved! Order guide using record producer

Can someone point me in the right direction of how to gt a record producrer attached to a order guide. I've been searching and I don't think it's possible, but I wanted to see if anyone else has done this before.  Thanks for any and all help guys  Wi...

wbrice by Kilo Expert
  • 6625 Views
  • 6 replies
  • 6 helpfuls

Domain Separation - Group override

In my company we have a domain map with internal and external customers, and a MSP teams responsible to provide services to several internal departments and external customers. The Teams in MSP domain provide services to a subset of the customers, so...

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New Standard Change model not appearing in Change Request

Hi I created a new Standard Change model and it is active and has the states and transitions defined but when I open an approved standard change template, it is not an option in the model dropdown. Where else does this need to be configured?

Daniel Caza by Tera Contributor
  • 987 Views
  • 3 replies
  • 1 helpfuls

Resolved! Message line breaks

Hello, wondering if I could get some help if someone's had this issue before.I intend to use table sys_ui_message (messages) in order to add some field messages in a client script. The only downside is that I cant add any line breaks. I can do this a...

Community Alums by Community Alums  
  • 4293 Views
  • 5 replies
  • 8 helpfuls

Error occurs when using "X509Certificate.getInstance(bytes);)"

We are using the below script line in Business rule"var cert = X509Certificate.getInstance(bytes);"But it is throwing an error like this "Could not find class: java.lang.ClassNotFoundException: com/sun/security/cert/internal/x509/X509V1CertImpl'" Ple...

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Pavan S by Tera Contributor
  • 439 Views
  • 1 replies
  • 0 helpfuls