List collector to show email address along with name

[Rohit54]

Hi all,

I want to know that whether there is any way through which we can show email address of the user in the list collector field on record producer instead of just name. 

For ex- I want to show Kiel Mubrach (kiel.mubrach@company.com) instead of just Kiel Mubrach in the field when a user is selected from the list in a list collector field.

The table for list collector field is sys_user.

I have read that it can be done something by marking display value true for sys_user table but that is something that will change for all the list collector fields used. I just want to make this change for a particular record producer.

Thanks in advance

[Chris D]

Thank you!!

I guess I shouldn't be surprised that ServiceNow's documentation is inaccurate/out of date (it says all those attributes are for Reference fields, specifically excluding List Collectors), but I'm glad to see that it works this way.

Terribly unfortunate there's no ootb way to see these additional fields after the fact though. It's one thing if you can't see them on the Portal because that's for end users who only need that info to submit the request, unlike fulfillment teams that more likely need to see that info after submission, but it looks the same on Agent Workspace, which is where fulfillment teams are being pushed...

Take note of this deficiency ServiceNow...

[Bill_Collins]

Ankur, I'm familiar with these attributes.  If I add glide_list, it fails.  Thoughts?

[Kumar38]

Hi, I added this for my list collector variable for a catalog item . But I can only see name.

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_name;u_description,no_filter,ref_ac_columns_search=true.

[Ankur Bawiskar]

@Kumar38 

list collector is referring to which table?

which field other than name you want user to see?

add it there

[Kumar38]

This is referring to a custom table and I need to see description next to name.

As I pasted above , I used both name and description in the attribute

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_name;u_description,no_filter,ref_ac_columns_search=true.