List Table for Incident Category

[Collette1]

Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team.

That all works fine, but I have an issue with the category (called 'select service affected' on the portal)

I want this to map to the category field on the incident form but it is not pulling through the correct data.  I have tried various list tables including u_incident_categories_lookup, sc_cat_item_category and sc_category, but none of these pull the incident categories through.

I also tried as as a select list, and specified the categories we wanted to us, but that just causes a duplicate of the categories and doesn't link to the ones already in the system.

Am I choosing the wrong list table

Thanks

[Krishna Penaka]

Hi,

in sys_choice table you can add/ remove categories and subcategories.

You have to give Element as category and Subcategory. put the dependent value for subcategory based on respective category.

These are stored in the sys_choice table.

http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists

in sys_choice table you can add/ remove categories and subcategories.

You have to give Element as category and Subcategory. put the dependent value for subcategory based on respective category.

[Krishna Penaka]

Hi,

in sys_choice table you can add/ remove categories and subcategories.

You have to give Element as category and Subcategory. put the dependent value for subcategory based on respective category.

These are stored in the sys_choice table.

http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists

[Collette1]

Hi Krishna,

I already have a choice list set up for incident ie table name is incident, element is category or subcategory with dependent as required, and I have created a record for each category that we need.  This matches the list we have for the incident form.

In the record producer I set map to field true, record producer table incident, type refernce.  Then set reference to sys_choice but it still does not bring through the categories that have I set up.

So not sure what I am still doing wrong

Thaks

Collette