list view different for user

[JDickson]

Hi,

I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. These changes are visible for admins but not other users. 

There are no custom/default views configured for users so im not sure why it does not show for others.

Admin view:

User View

[VigneshMC]

Can you try updating service portal view ("sp") as well for incident table

Thanks

[JDickson]

I have edited the service portal view also, it actually has different fields on so dont think it is linked. It hasnt changed in the portal anyway.

Thanks

[VigneshMC · Accepted solution]

Can you check for security issues, does user has access to view those fields?

Thanks

[JDickson]

Hi Vignesh,

It was a read ACL rule applied to those fields. as they had previously been visible in the portal i didnt think to check any ACL changes.

Thank you