Hi, allPlease tell me which of the following is correct regarding the operation of status after creating a problem from an incident.(1) Problem: Resolved → Incident: Resolved(2) Failure: Closed → Incident: ResolvedIf both are operationally correct, p...
Hi All, I have created a catalog item to Retire the CIsUser can multiselect the CI (field - Select CIs(List collector- cmdb_ci table)).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will ...
How to import functional ID into particular servicedesk
Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...
Hi All,We have created a custom PDF in ServiceNow and there are some requirements like checkbox only to get displayed marked true/false instead of giving the value of field is there any way we can do this if so, can you please provide pointers on thi...
Hi All,We are generating a custom PDF for the record calling script include in the UI action so when the user clicked on that generate PDF UI action the PDF is going to generate but we have one challenging thing in PDF that there is a content page an...
Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...
Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer? Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...
Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...
Need to create a Domain Field in the Catalog item with partial validation with list of predefined values.Predefined values like 'com', 'In', 'gov', 'org' have around 200+ values .Example: google.com is valid. Here google is a sample it can vary. ...
Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...
I have a Request to add SLA's to Request,Is this something we can do?
Hello folks,I am trying to close an sc_task when the state is 'Closed Incomplete'. This is my custom choice with a value of 25. If the sc_task state changes to 25, how will the system consider the sc_task as closed?I found an out-of-the-box (OOB) Bu...
I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...
everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...
