Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...
I copied an order guide and made some changes to it. However, when I submit a request, the issue arises where the 'requested for' and 'opened for' fields display the same person, even though I selected correctly during submission. The original order ...
In a catalog item create a 'Mobile Number' variable this variable will only contain 14 digits and can not contain any space.
Hey guys, what's up ? First time here. Im new in the SN world and need a lil bit of assist. Im trying to configure one service catalog item, with conditional SLA task .Let me try to explain:If in the request item , the caller choose option A, sta...
Is it possible to change the question value based on condition? For example, we've a catalog item wherein multiple variables available like:-service provider(multiple choice[a,b,c,d]).-request type(multiple choice--[x,y]).-account number(single line ...
How to set your's team work as default on SOW landing page.
Hi All, I created a UI action , when we click on it it opens a dialog box which shows list of records based on query filter.When list is not empty, then other two UI actions "X" and "Y" are visible at the bottom of that popupbut when list is empty or...
I'm looking to use SLA Breakdowns on thousands of old records with older SLAs (all with metrics, etc., tracking assignment), but I can't figure out how to populate SLA Breakdowns with that old data. Is that even possible? Or do they only work with fu...
Hello Experts,It is possible We want to achieve one of the workspace page as home page for particular user/groups.remaining users log in home page is as usual.I have created a new user preference. Name - my_home_navigation_page.system - truevalue- "U...
I'm trying to rearrange the steps in my flow but it's not allowing me to move it. It highlights my selection and when I drop it does nothing. All I see is a javascript:void(0) on the screen. What am I doing wrong?
I spend most of my time in change management and I find that towards the end of the day when I open a change, the view is incorrect. If I go to the view submenu, Default view isn't ticked, in fact no item is ticked. If I select Default view then it w...
Hi, please describe about SOFT & HARD allocations in Resource Management?
How do I run a report to see how many incidents are being completed by each user per day?
Hi all, Looking for a way to calculate the total cost on a RITM record. Quantity and price are OOB fields, but I have added a total cost field (u_total_cost). Simple multiplication needed: quantity x price = total cost. I can't believe this isn'...
Hi, I am learning about Contract Management and i was wondering what is the difference between Contract Expense Lines related list and Contract Rate card Expense line related list ?What are the uses cases when we should use rate card expense line and...
