Resolved! Pending Path Owner Approval
Pending Path Owner Approval from one user, But he is not in company.-No delegated person is available. What can we do
Forum Posts
Need to create follow up check box for RITM and Service Request .Reopening of Service Request
Need to create follow up check box for RITM and Service Request . If we create the checkbox on sc_req then it should sync on sc_ritm table as well and if check box is checked then that is showing that that particular record can be reopen . @harneetsi...
Resolved! Facing issue related to ServiceNow scripting pallet.
Hi All,I have a query regarding the window where we write our scripting. The main problem is it is not showing the method suggestion when we dot walk through objects. I have tried everything like upgrade my instance, change the browser, Uninstall the...
Resolved! Condition for Inbound Action(e-mail)
If I a not giving any condition in When to run section, and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...
Can someone help me with Risk Assessment Process and Document
Hi Team, Can someone help me with Risk Assessment Process and documentation? Thanks,Ganesh
On-Call multiple shifts per day
Hey, im trying to setup on-call but I have a problem and can not find a solution.In the screenshot u see that Beth Anglin got 3 shifts that day. Is there a way the Schedule is not picking the same agent for that day and instead picks another one? Bas...
Related List Filter Translation
Hi!I am trying to translate this text here, but can't find out where to do so. Does anyone know where that can be translated? Thanks!
Resolved! Service Request and Incident ticket classification
Good day all. We are on Cherwell ITSM and currently exploring ServiceNow as our next ITSM tool.I am trying to understand how classifications work for Requests and Incidents. In our current setup, service desk can create request or incident tickets th...
Unable to watch CAB definition video
Hi, Can someone please confirm if you're able to watch Change Workbench-CAB definition video and if this video is available on either NowLearning or other websites?I'm unable to access the CAB definition video that's present in the ServiceNow docs. ...
Close date is not updating on parent ticket
Hi, i facing issue on the auto closure of case, whenever i auto close flow is executing the parent ticket closed date is not updating even state is marked as closed complete. Here parent table is custom table extended from task table, when the user i...
Same type of reports but one is not displaying data to the user because of an ACL restriction
Hello I have an interesting issue. We have created a dashboard and added some reports in it. However, one report is not displaying any data for the user who has itil role.(The one above is also request item, not request) Both reports are based on the...
Approval is approved but still Approval state is showing as Requested in Request table
Hi, Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this
If 'Valid to' field is left empty, then knowledge article should not expire....
If 'Valid to' field is left empty in knowledge article, then article should not expire and should be visible in service portal.How can we achieve this?
Enbaling UI action in service portal
Hello AllI have one Ui action called clone Ritm button under the servicenow catalog workspace but it's not display in Service portal when I am opening same ritm number in Service portal. Kindly help me how to enable same button in SP with same functi...
Count task duration
Hello experts How to calculate the start date, end date, and time of the task and pass this time to another duration field (automatic), For example, in total, I worked 2 hours. This is 2 hours of data. How do I pass this time to the total duration fi...
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