Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...
I want to create number of incidents created per week,month and year in which i can be able to toggle yearly,monthly and weekly report like i have attached in a single report
I have a date variable on a catalog item form. User will manually select the date.I have to set limitation on past date.Can anyone please help me out.Thanks in advance.
Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
Hi, Any one please share scenarios most commonly asked in interviews on change client scripts.
Hi All,I have a scoped app and users can submit a request with record producer. Once the record is inserted to table, can we automate generation of PDF of record inserted and attach it to same record. How can we achieve this? Thanks!
Hi All,I want to set one field on parent table when all the child records from custom tables are closed with business Rule.I need to check each and each record has been closed or not. Can anyone help me with this.Thanks & Regards,Rohini
Hello All, I have to clear a field when state of incident is updated to cancelled, please let me which BR is to written as it is not better practise to use current.update() in BRs . Which is the best way of achieving this as per servicenow best pract...
When you go to the Service Operations Workspace and open an incident from the list, you can select Response Template in the Contextual Side Panel. It will open the list of response templates and when you select one, you will see the "Copy to Clipboar...
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
Hi Colleagues I am working on a use case where I have 2 tables... One is the parent and the other one is a children ( similar to RITM and SCTASK relationship) I have on the parent table a MRVS that is populated at the time of submission, even though ...
Hi Guys, I have created a mail notification and added email script to include a DL in the CC.But when the email is triggered, the CC is not in the recipient's list. below is the code i used in email script. (function runMailScript(current, template...
Hello All,As seen in the screenshot below, we used the wait for condition on a checkbox available in the RITM. However, the problem is, It takes about an hour to be satisfied after checking the checkbox. Does anyone have any clue what changes are req...
