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‎07-20-2015 12:42 PM
I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article. I can accomplish this by adding the 'Related Knowledge' list but I hate how that looks on the form and I just need a source/lookup field that will lookup the related KB article number and display it on the Change Request form.
Thoughts?
Thank you!
Danielle
Solved! Go to Solution.
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‎07-20-2015 08:36 PM
Hi Danielle,
One approach I have used to refer to the knowledge base article is
1) Create a field on the form and then > Configure Label of that field.
Then use the following to link this field to open KB article in a new window.
gs.getProperty('glide.servlet.uri')/kb_view.do?sysparm_article=KB0010548
This Label configuration will make the Name field in the form look like below screenshot. And this is just one approach, hope this helps.
Sincere Regards
Rashmi
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‎07-20-2015 08:36 PM
Hi Danielle,
One approach I have used to refer to the knowledge base article is
1) Create a field on the form and then > Configure Label of that field.
Then use the following to link this field to open KB article in a new window.
gs.getProperty('glide.servlet.uri')/kb_view.do?sysparm_article=KB0010548
This Label configuration will make the Name field in the form look like below screenshot. And this is just one approach, hope this helps.
Sincere Regards
Rashmi
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‎07-21-2015 06:53 AM
Thanks Rashmi!