Look up/reference field needed for related KB article on Change Form

[daniellethomson]

I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article. I can accomplish this by adding the 'Related Knowledge' list but I hate how that looks on the form and I just need a source/lookup field that will lookup the related KB article number and display it on the Change Request form.

Thoughts?

Thank you!

Danielle

[rashmic · Accepted solution]

Hi Danielle,

One approach I have used to refer to the knowledge base article is

1) Create a field on the form and then > Configure Label of that field.

Then use the following to link this field to open KB article in a new window.

gs.getProperty('glide.servlet.uri')/kb_view.do?sysparm_article=KB0010548

This Label configuration will make the Name field in the form look like below screenshot. And this is just one approach, hope this helps.

Sincere Regards

Rashmi

[daniellethomson]

Thanks Rashmi!