Major incident tab Visibility on major incidents

[Debasis Pati]

Hello All,

I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,
I want to see where is this configuration present i have added some fields in the major incident section i want to make them mandatory so i want to check the oob conditions where the config present which shows this section and the fields.

@Ankur Bawiskar any suggestions?

Regards,
Debasis

[Bhuvan · Accepted solution]

@Debasis Pati 

Refer below post where I provided more information on this

https://www.servicenow.com/community/developer-forum/make-business-impact-mandatory-when-propose-to-...

Go to UI action table 'sys_ui_action' and open 'Propose Major Incident'

You can see validation section that makes work notes mandatory for classic UI and workspace and if missing error message is displayed. Extend this logic as per your requirements.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@Debasis Pati 

Refer below post where I provided more information on this

https://www.servicenow.com/community/developer-forum/make-business-impact-mandatory-when-propose-to-...

Go to UI action table 'sys_ui_action' and open 'Propose Major Incident'

You can see validation section that makes work notes mandatory for classic UI and workspace and if missing error message is displayed. Extend this logic as per your requirements.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Debasis Pati 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Debasis Pati · Accepted solution]

Hello All,
I found one ui policy which is responsible for showing the major incident section if a major incident is proposed or promoted or rejected 

https://yourinstance.service-now.com/sys_ui_policy.do?sys_id=06a0f3910b2003005775aabcb4673a4a&syspar...

Regards,
Debasis

[Bhuvan]

@Debasis Pati 

Your question was, when a major incident is proposed there is a major incident section gets visible with some fields, where is this configuration present. I thought you are requesting below information, hence the answer. It would help if you can share screenshots next time so that it is easier to provide solution.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped you, please mark it helpful & accept the solution.

Thanks,

Bhuvan