Major incident tab Visibility on major incidents

[Debasis Pati]

Hello All,

I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,
I want to see where is this configuration present i have added some fields in the major incident section i want to make them mandatory so i want to check the oob conditions where the config present which shows this section and the fields.

@Ankur Bawiskar any suggestions?

Regards,
Debasis

[Bhuvan · Accepted solution]

@Debasis Pati 

Refer below post where I provided more information on this

https://www.servicenow.com/community/developer-forum/make-business-impact-mandatory-when-propose-to-...

Go to UI action table 'sys_ui_action' and open 'Propose Major Incident'

You can see validation section that makes work notes mandatory for classic UI and workspace and if missing error message is displayed. Extend this logic as per your requirements.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[SP22]

Hi @Debasis Pati,

Could you please find the details below and let me know if it is useful.

Incident Form Layout:

• Go to System UI > Forms or Incident > Open any incident record.
• Right-click the form header and select Configure > Form Layout.
• In the Form Layout, you’ll see sections (like "Major Incident") and the fields within them.
• You can add/remove fields and sections here.

UI Actions:

sys_ui_action_list.do?sysparm_query=sys_scope%3D2efa4be5db0003004d27b31be0b8f5e9&sysparm_first_row=1&sysparm_view=
Thanks
Santosh.p

[Dr Atul G- LNG]

Hi @Debasis Pati 

The main configuration is likely in the UI Policy or Client Script. Go to the UI Policies and filter by the Incident table. Then, check the Short Description or the Conditions field to see what conditions have been set.

It's easy to do and check — give it a try and share your feedback, mate!

[Dr Atul G- LNG]

https://youtu.be/SW_ZacFHT34

[Ankur Bawiskar]

@Debasis Pati 

did you check any client script or UI policy is showing/hiding that form section?

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.