Manually Create Catalog Tasks

[Sam Ogden]

We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.

In some instances users may need to manually create additional tasks.   I need help in giving users access to the 'New' button without giving them access to all the things that the catalog_admin role gives them.

Any help will be greatly appreciated.

Thanks

[nayanawadhiya1]

Hey Sam,

For that you can Use List Control. You can provide NEW Button as per your requirement.

Refer this -

Configuring Lists - ServiceNow Wiki

Advanced list control with scripts

[shloke04]

Hi,

You can configure a new UI Action on Requested Item Page say as "Create Catalog Task", visibility of this UI action can be controlled as per your requirement by defining it in the Condition field of the UI Action. Below code should be useful:

Script:

if('Your Condition')

  {

  var task = new GlideRecord("sc_task");

  task.initialize();

  task.request_item = current.sys_id;

  task.assignment_group = 'Sys id of the Assignment Group';

  var sctask = task.insert();

  var url = "/sc_task.do?sys_id=" + sctask;

  action.setRedirectURL(url);

  }

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[Alikutty A]

Hi,

You should be updating List control for the catalog task related list.

The omit new condition script should be updated according to your required conditions to created manual tasks. What are your conditions?

It has a default OOB script

answer = !parent.active;     //Parent is the requested item and by default the new button wont be visible for closed requested items.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Sam Ogden]

Hi Alikutty,

I've just looked on the sc_task.request_item related list list control and the omit new button is not ticked.   The Omit new condition is set to the answer = !parent.active;

Can it be set that people can have this button without any conditions or do some conditions have to be put in place?