Manually Create Catalog Tasks

[Sam Ogden]

We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.

In some instances users may need to manually create additional tasks.   I need help in giving users access to the 'New' button without giving them access to all the things that the catalog_admin role gives them.

Any help will be greatly appreciated.

Thanks

[Alikutty A]

Hi Sam,

Yes you can set it without any condition, If you remove the current condition then the new button will be always visible to ITIL users. Is this your requirement? The condition says the new button should not be visible once the requested item is closed or made inactive.

Thanks

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[Sam Ogden]

Hi Alikutty,

I've not remove the criteria answer = !parent.active; from omit new condition yet.

I've impersonated a user who has ITIL and the Request Item has the state of 'open', but the New button is still not visible, I would of thought based on what you said above this should be visible?

Thanks

[Alikutty A · Accepted solution]

Hi Sam,

The create ACL might be missing for ITIL users, Can you please add it? You can take a copy of OOB write ACL and change it to create on sc_task table.

Thanks

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[Sam Ogden]

Thanks for this, exactly what I was looking for.

[Alikutty A]

An additional point to take care, Since you have activated New button for itil users. They can see this button on the module under Service Catalog -> Tasks. New tasks can be created from this module that are not a part of workflow or not created by workflow. If you want to hide it on this module then you should add a list control here to omit new button.

Thanks

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