Message "Comment cannot be viewed by Technicians until work begins on the Requested Item"

[dlively]

Getting this message on INC0080649, but there is nothing on the "Related Records" tab.  Where is this message coming from and how can I eliminate it?

Thank you,

Donna Lively

[Mark Roethof]

Hi there,

Have a look at the business rules or client scripts on your incident table. Which one is creating this addInfoMessage?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Nithish1]

Hello,

I would copy the message and do the filter script contains in the client script and business rules. This will bring you the exact cs or br.

[dlively]

Nithish,

I found the br (see below).  I am not very good at scripting so can you show me how to remove this comment without messing anything up?

function queueAssigneeEvent() {
var assigneeArr = [];
var assignGroupArr = [];
//Query for non-pending sc_task records
var catTsk = new GlideRecord('sc_task');
catTsk.addQuery('request_item', current.sys_id);
catTsk.addQuery('state', '!=', -5);
catTsk.query();
if (!catTsk.hasNext()) {
gs.addInfoMessage(gs.getMessage('Comment cannot be viewed by technicians until work begins on the Requested Item'));
return;

Thank you.

[Nithish1 · Accepted solution]

Hello,

you can just comment that line of code by adding '//' before that line. see below code.

function queueAssigneeEvent() {
var assigneeArr = [];
var assignGroupArr = [];
//Query for non-pending sc_task records
var catTsk = new GlideRecord('sc_task');
catTsk.addQuery('request_item', current.sys_id);
catTsk.addQuery('state', '!=', -5);
catTsk.query();
if (!catTsk.hasNext()) {
//gs.addInfoMessage(gs.getMessage('Comment cannot be viewed by technicians until work begins on the Requested Item'));
return;