Hi, I am having string type of fields which is calculating the difference between 2 date fields and storing into a string type of field.. So, the value appears in the format of days, hours, minutes, seconds. (ex: 2 days, 10 hour, 45 minutes, 20 secon...
Hi, I had a requirement to add a throw if the app name is null and in throw i need to display catch message. can anyone pls help me how to write the throw block and display the error message from catch block. Below is the script. try { var recentA...
Hi All, I have cloned a record producer as per my client's requirement and customized it by adding different variables. While clicking on submit my account is logging out (screenshot added) than getting created. Have tried many times but the same re...
Hello All, When case is in pending state the SLA must pause. But the SLA clock is not pausing when state is pending. Kindly share any possible reason that might be causing this. Thanks in advance.
Hi, I want to explore O-Auth Integration. Can anyone please provide me docs to do step by step O-Auth integration. Regards, Nivedita
Hi All, I'm currently facing issue with dashboard for daily work usage. We have recently updated our Filter conditions for these dashboard. I need to load the report manually, any idea to resolve dis issue ?
Hi On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values - Table = Incident - Field Name = Caller - Value = javas...
Request is from 3rd party tool like : "weekoff" : "[{saturday, sunday}]"; then, I have 7 checkboxes named (monday,tuesday,wednesday,thursday,friday,saturday,sunday) on catelog item. and I want to check saturday & sunday check boxes. How to achieve th...
Need to get the requested item & catalog item name in notification body & subject. This notification is taken on request table. help me the way to fulfill this. Thank you.
Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...
To copy Select Box variable choice values to another table choice field ? Below did not work for me , I wrote this in Workflow RunScript activity : var gr = new GlideRecord('incident'); gr.initialize();gr.assignment_group = current.variables.support_...
Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...
I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...
I am using the below code in business rule to get the change start date and split the date and time values and insert into custom table. While inserting the record in custom table, the value has to be in eastern time zone. Since the date and time are...
I want to run a before query business rule only on ITIL page bot on Service Portal
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