In Knowledge base home page(img3) need to create extra dropdowns, in OOB having Knowledge bases only, need to create Category, sub category, sub choice dropdowns as shown in the in the Advance search page(img2). Please help
when raise a problem ticket ?explain the working of personas in problem management,?
Hi there,We have a request that to put a ServiceNow approval task list (including Service Catalog Item request approvals and Change Request approvals) in a SharePoint online web site, so users can approve ServiceNow requests in SharePoint online, use...
We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...
Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...
Hello All, We have a scenario for Normal Change Request, when the state is "Authorize" and if the CAB approvals have not responded before 1:00PM of the day then "XYZ" approval group should get attached to the change request. Using our business rule a...
Hi,Let's say that I have a Catalog Item containing two Variable Sets. Each set contains lots and lots of variables. For simplicity's sake let's just say that I have 'Variable Set 1' and 'Variable Set 2'. I need those variables separated in two Variab...
what are the different ways to delete multiple records of a table at once with out script
Can we display widget like variables on a particular catalog task?If yes, what is the way to achieve it? Thanks,Vaishali
In the below script , instead of passing the sys_id of the ITIL role directly I want to pass it through property . How can I implement this functionality? Script : var userRole = new GlideRecord('sys_user_has_role');userRole.addQuery('user', current...
Hi Team, We have no ATF testing process in my org. For every time after security patch installation and after upgrade I'm unable to do each and every testing. As a best practice, what I need to do ? what are the ServiceNow Testing guidelines. andas...
Hello All,Can below format be added to Additional Comments and worknotes fields and currently the journal field is allowing + 8000 characters can this be changed?
Hi , For learning purpose:How to call Notification in flow designer? Actual Requirement: Just created the Notification Need to trigger the notification in flow designer?
Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...
hello everyone, in the agent workspace instead of routing a work item to an agent, can we route it to all the agents In the same group thanks & Regards, Raju
