We have a request to access terminated users but in our system it makes them not active, which causing the end users without roles not being able to search for them. I made a filter for one module to say Active = true or active = false. I can see it ...
We have a requirement that when an Incident ticket is in a State of 'On Hold and 'On Hold Reason' is 'Awaiting Caller', when the caller adds additional comments or respond back to an email notification to automatically change the State to 'In Progres...
We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ? For example User ID Name XY@test.com Joe, Test SY@test.com ...
Hi All, I have a multiple choice of variable. there is 2 question , I have added in catalog item I wanted to some variables dependent on 2nd choice of question in catalog item. whenever user select 2nd choice of question, only that time those depend...
The values of close_notes and close_code are empty when the status of an incident record is reopened during processing from closed with administrative privileges. I would like to know the function that is emptying the values of close_notes and close_...
Hi @Brian Lancaster , I have entered a record with values and configuration item field value disappears after the save UI Action is clicked on. Before it clicks on save (18) After it clicks on save Regards Suman P.
Hi All, We have a requirement to modify the Priority of an HR Case (this becomes a scoped application) based on 2 catalog variables in the record producer. Requirement : "Effective Date" is today or in the past AND "Is Pay Changing" = "Yes", then the...
hii all, can anyone please expalin the Process flow of incident problem change management? thanks in advance
Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace. Now on Interaction form incident is...
I accidentally created some Flow Designer Actions in the wrong Application. I want to either set Active to False, delete them, or change the Application. I see the Active flag in the Designer list, but I cannot change the value. The Actions on sel...
Difference between catalog builder and maintain items ? Benefits of using CATALOG BUILDER , being a developer we should use catalog builder or maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...
Requirement: we have two date variables (due_date and disable_date) that have specific rules around them. The dates can not include weekends or holidays (Schedule: Weekdays excluding holidays - 24 hours - 5b1d15ffdsdc9cd087047e88f4961928) and if the ...
Hi All, We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <tab...
I have a Catalog Items that I would like to have auto-assigned based on a value from one of the variables in the variable set. The variable is a reference field called "requestors_catalog_default" and it references the location table. can I do this ...
