Missing data from reports on TASKS

[joel46]

When I'm running reports my TASK's are not showing location, caller, and state. The fields are on the form. They pull in on reports for Incidents. The field is there but nothing is populating. I'm able to manually add them but wondering why they aren't automatically populating.

[Uncle Rob]

Joel,

You need to go into the form, right click the field label.

[joel46]

Incident

001.png@01D06D45.DAA064A0

Task

002.png@01D06D45.DAA064A0

Joel Christensen

Sr Help Desk Analyst

IT Support Services

(651) 213-4611

JSChristensen@hazeldenbettyford.org

on: http://www.hazelden.org/HAZ_MEDIA/HBFF_50_height.jpg

Be of Service. Be IT.

If you are experiencing a technical issue or have a request for I.T., please contact the Help Desk at 651-213-4785 (or x4785) or use the ServiceNow Web Portal<https://hazelden.service-now.com/>.

[Uncle Rob]

Joel... please click the Show Location.

[joel46]

Incident

001.png@01D06D48.6202FBE0

TASK

002.png@01D06D48.6202FBE0

Joel Christensen

Sr Help Desk Analyst

IT Support Services

(651) 213-4611

JSChristensen@hazeldenbettyford.org

on: http://www.hazelden.org/HAZ_MEDIA/HBFF_50_height.jpg

Be of Service. Be IT.

If you are experiencing a technical issue or have a request for I.T., please contact the Help Desk at 651-213-4785 (or x4785) or use the ServiceNow Web Portal<https://hazelden.service-now.com/>.

[Uncle Rob]

Ok.   So take a close look at the top of image002.png.   The location field that appears on your sc_task form isn't the same as the Task's Location (task.location, which is what your list view wants to look at).   Its drilling up to the Request Item, then accessing a custom field called Requested For, and then getting that user's location.