Missing data from reports on TASKS
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‎04-02-2015 08:18 AM
When I'm running reports my TASK's are not showing location, caller, and state. The fields are on the form. They pull in on reports for Incidents. The field is there but nothing is populating. I'm able to manually add them but wondering why they aren't automatically populating.
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‎04-02-2015 11:44 AM
If I'm understanding you. In imagine 002. I need to have the element to reflect location and the reference to reflect cmn_location
Joel Christensen
Sr Help Desk Analyst
IT Support Services
(651) 213-4611
JSChristensen@hazeldenbettyford.org
on: http://www.hazelden.org/HAZ_MEDIA/HBFF_50_height.jpg
Be of Service. Be IT.
If you are experiencing a technical issue or have a request for I.T., please contact the Help Desk at 651-213-4785 (or x4785) or use the ServiceNow Web Portal<https://hazelden.service-now.com/>.
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‎04-02-2015 09:33 AM
With Explore Analytics, you can reconcile the "Who is the ticket for" column using a mash-up and combining two reports.
Here's an example with Incident and Requested Item (using Request.Requested For relabelled as Caller):
https://my.exploreanalytics.com/pub/view/7525c3f133fd48d1b08a981cca28dacd
You can do the same thing in a visual chart:
https://my.exploreanalytics.com/pub/view/6e26639071164bfb8e76558b0ef885f7
(Authorized users can drill down to the data, and publish this to ServiceNow's out-of-box home pages).
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‎04-02-2015 08:30 AM
Which table are you running the report on, task table or some other table?
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‎04-02-2015 08:32 AM
The report is running under the task table.
Joel Christensen
Sr Help Desk Analyst
IT Support Services
(651) 213-4611
JSChristensen@hazeldenbettyford.org
on: http://www.hazelden.org/HAZ_MEDIA/HBFF_50_height.jpg
Be of Service. Be IT.
If you are experiencing a technical issue or have a request for I.T., please contact the Help Desk at 651-213-4785 (or x4785) or use the ServiceNow Web Portal<https://hazelden.service-now.com/>.
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‎04-02-2015 08:42 AM
Hi Joel,
The labels in the report ( Caller [Incident] ) seem to indicate that those fields only exist on the Incident table. You're able to add them to the Task list view, but tasks from other tables (e.g. the Catalog tasks in your screenshot) do not have the same fields and won't be populated the same way.
