Mobile App timeout

amolrajurkar
Kilo Contributor

We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.

Has anyone come across a settings which can help set auto logout on mobile.

18 REPLIES 18

usmans
Mega Contributor

Thanks for the info. I tried this, but still didnt work.  


I reduced the OAuth refresh token and OAuth access token lifespan to 2 minutes.


I created a new property glide.ui.session_timeout as well. I killed the SN App running in the background as well.



I am on Istanbul.



If anyone has other suggestions as to how to end the session on Mobile, please let me know.



Thanks


willlisac
ServiceNow Employee
ServiceNow Employee

Try setting the system property glide.ui.forgetme to "true" and repeating the steps in the KB.



Thanks,


Will


usmans
Mega Contributor

Thank you! This worked for me.


Tom Charly
ServiceNow Employee
ServiceNow Employee

If the session is still not getting a timeout, try adding "glide.ui.forgetme' property to "true". It worked in some scenarios.