Move the state to resolve state when "Mark Duplicate" UI Action is selected

Black Coder
Tera Guru

‎02-11-2021 08:52 PM

Hi 

in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirement that when "Mark Duplicate" button is clicked the state should move to "Resolved" state not to "Closed" state. When we check the properties of problem management, there is no option to enable it.

How can we achieve this?

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17 REPLIES 17

pavana1
Tera Contributor
In response to Maik Skoddow

‎03-24-2021 03:45 AM

Help me Same functionality needs to implement in the Agent workspace. I tried to use UIhelpers not working, Please help me.

find_real_file.png

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pavana1
Tera Contributor

‎03-23-2021 10:33 AM

Hi @Maik and @Pranesh

,

Help me Same functionality needs to implement in the Agent workspace. I tried to use UIhelpers not working, Please help me.

find_real_file.png

 

Thank you,

Regards,

Pavana

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Pranesh072
Mega Sage
In response to pavana1

‎03-30-2021 10:39 AM

You cannot use the ui script on agent workspace, instead use g_modal to render the popup and script include for backend logic.

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