Multiple approvals on catalog task in parallel - Flow designer

Miran Alam
Tera Contributor

ā€Ž04-12-2022 01:51 AM

Hi All,

As you can see in the picture below - I have a list collector on a item form which I have converted to an array. Depending on how many softwares you choose in that list collector it will create one-or-many catalog task for each software chosen - That works great!

What does not work is the approvals, when I insert the approval action after "create catalog task" it only creates ONE approval with ONE catalog task. I want to create multiple catalog task depending on how many softwares has been chosen and multiple approvals (The approver is the owner of the software in cmdb_ci_desktop_software..

Note: I have tried the action "do the following in parallel"

Thanks!

 

find_real_file.png

Labels:
Preview file
62 KB
0 Helpfuls
  • 846 Views
1 REPLY 1

Dan O Connor
ServiceNow Employee
ServiceNow Employee

ā€Ž04-12-2022 06:50 AM

Can I assume that in action 4 and 5 you have used the new 'For Each' datapill object, so that your actions are calling on the variables? 

What you have done looks right, but without seeing into the actions I can't tell what is happening. It might be the case you need to nest the catalog task and approval into another flow logic, or a subflow.

Also just to mention, are the approvers here the users manager, or the software managers? 

If you have never seen order guides before, they are pretty useful for this type of scenario, and can make life a little easier in terms of administration šŸ™‚ 

0 Helpfuls