My Approvals not working for Delegates

Prati · ‎11-07-2019

Hi All,

As per OOB functionality my approvals should show list of requests which are needs to be approves this should work for approve as well as his delegate. but it is not working for delegates. i checked with filter which as approver is javascript:getMyApprovals(). this is fine also i tried by activating Business rule approval query.

Can anyone help on this??

Thanks and Regards,

Pratima Deshmane

Ankur Bawiskar · ‎11-08-2019

Hi Prati,

did you check the delegate record has valid values; start and end date is proper

approvals checkbox is true

What happens if you open the record directly using sysapproval_approver.LIST

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Prati · ‎11-08-2019

approval check box was true but valid values were expired.. thanks for your help:-)

Prati · ‎11-08-2019

what changes i have to do if i want to do same for portal??

Ankur Bawiskar · ‎11-08-2019

Hi Prati,

not sure on the portal side. Is it not showing up for the delegate user the approvals on portal?

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Prati · ‎11-08-2019

No it is not showing on portal, actually i checked with my approval pending widget as well but it is just showing message as no approval pending.

Prati · ‎11-08-2019

hey i am able to reflect it on portal as well.. just made some code chnages in widget server script